Voicemail transcription down for about 3 hours

For about 3 hours, voicemail transcription has been down on my VOIP.MS account and that of a friend. So I assume that it’s not working for any VOIP.MS account. I created a ticket.

No mention of the outage at https://status.voip.ms … It puzzles me that VOIP.MS has a nice little status page but often fails to use it to provide notice that one of their services isn’t working. Anyone have a theory about why they fail to provide notice?

Voicemail transcription still down. It has been 15 hours.

A separate failing: there’s still no mention of the problem on https://status.voip.ms

Hi @Zeta, always better ping our support through Live Chat or Tickets to get a quick answer if something seems to be failing. I just tried it and it works wonders. Are you still facing issues? If so, please get on Live Chat with our team at your convenience!

The outage lasted for a total of 16 hours, with no notice placed on https://status.voip.ms

As I said in my original post, I did create a ticket. You may have overlooked that brief sentence.