Voicemail transcription has not been working for at least the last 7 hours, for me and for my various clients who use VOIP.MS voicemail transcription.
And VOIP.MS’s status page at https://status.voip.ms doesn’t list the outage.
This happens about once a year at VOIP.MS. The problem usually has these multiple facets:
• VOIP.MS doesn’t seem to notice the problem until I point it out
• They don’t put the outage on their status page at https://status.voip.ms
• In voicemail boxes that are signed up for both transcription and delivery by email, the messages sit undelivered, as though waiting for transcription to resume. In the meantime, the recipient has no idea that they’ve received a new voicemail message.
• Sometimes even after transcription eventually resumes, the backlog of untranscribed voicemails continues to sit untranscribed and undelivered indefinitely, even as new voicemails are properly transcribed and emailed.
I like VOIP.MS in general, but their handling of voicemail transcription outages is a pet peeve. I’m glad it’s not a common occurrence.
I invite your comments.