Who do we complain to when support ticket has been opened since MID DECEMBER without even a bloody acknowledgement from Voip.ms. The customer service has REALLY gone downhill over the last 6 months. Webchat for the most part is now offshored people who don’t know anything and are unhelpful as well. I’m VERY dissapointed
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I’ve run into the same thing. One time I actually opened a new ticket and told support to read the original ticket they never looked at — and oddly enough, that worked. I’m not sure what they do on their end. Sometimes they respond quickly, and other times the ticket just sits there.
I’ve got one right now that’s been sitting for quite a while with no movement.
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Hello SA-PCPS
Please pm me with the ticket number , ill verify along with the support team.
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I’ll try not to hijack the thread, just to add that I’ve got one support ticket right now for which I’ve waited almost 5 days for a reply. I have another for which the problem was fixed, but no apology or at least explanation as to why the company created it in the first place. As a result, I have no idea how to prevent it from happening again.
All requests to speak with a human in Live Chat have gone ignored for 8 straight days.
I see why they call it 24/7 support, cause it takes at minimum of 24 hours to get a reply when you email for help.
If you aren’t getting results from a trouble ticket, consider joining the VOIP.MS weekly conference chat; it’s touted across the top of the website homepage after login. At least you can get some feedback from a real live human.
George