IVR: Return to menu after play recording?

Help & Support
1

I’ve just created my first Digital Receptionist (IVR). I have a digit set to play a recording. This works fine.

However, after the recording plays, the call hangs up. How do i get it to go back to the IVR menu after the recording is played? I tried using a sequence with just the play recording step, but the call still hangs up.

Thanks!

2

Hello @ncohafmuta,

The trick I use for such a case is simple:

  • Create a new IVR with your message to be played as the main Recording for that IVR.
  • Add option “t” (timeout) and “i” (invalid) to go back to your main IVR.
  • Add any other option you would like.

In your main IVR:

  • On the desired option to play your recording, select IVR and select the IVR of your recording.

You are done.

Once the user has heard the message, it will go back automatically to the main menu. If the user presses an incorrect option, it will also go back to the main menu.

Kind regards!

1 Like
3

I will test this out, thanks!

1 Like
4

That worked, thanks again

1 Like