I’ve had voip.ms accounts for probably 10 years so I know my way around the portal and various settings. But I can’t figure this one out.
I’ve got a DID, I have all routing options, including all fail-over, set to voice mail, the voicemail box / account exists. Yet when I call the DID, I get a busy signal. Not a fast busy.
In the CDR, the call disposition says busy. The CDR record lists a user agent and IP, not every record shows those. Is that the user-agent/IP of the calling device/ATA, or the receiving ATA?
I don’t think I have an ATA that is using that DID, but if I did, is that the reason for the busy? I’d have to track down which of several ATA’s I could have configured in the past to use that DID - is there some way to know this by looking at the DID (ie - manage DID’s) ?