My client has Voip.ms and incoming calls work but outbound calls dont work and they say it just beeps like a busy signal. Voip.ms customer support sucks alot, theres no phone number.. and their a phone company.. Irony. Theres no chat feature. So they have the worlds slowest email based support in 2025. This seems to be a common problem with this company so I was hoping someone on here experienced it before. Their “cs” keeps looking at client’s logs and keeps asking if its working because their trying place calls and have not tried trouble shooting the issue on their end.
Generally issues dialing out are related to the dial plan programmed into the phone or device connecting to voip.ms. Many of us fellow users have overcome such issues as seen in the community threads.
If you would like community assistance, it would be helpful to know how your client is connecting to voip.ms. Are they using an analog phone connected to an ATA? A VoiP phone? Is their device connected to a system at their location or is it connected to a voip.ms server?
Receiving inbound calls is good and shows that the phone/device is connected to voip.ms. That gets you past the “cannot get my device to connect” stage. And if those inbound calls are working (audio passing both ways) that gets you past most common configuration problems.
Can they reach any number such as the 4443 and 4747 test numbers? Can they reach *97/98 voicemail?
Hey thanks for the interest, its upsetting cause I dont think people should have to help each other out when were all paying a service to do it you know. This is just a side thing for me thats usually really easy enter voip.ms not easy at all. Im trying convert ppl over to another voip company like voiply or 1 voip but until they do here we are. Most people from voipo have a HT802 because voipo handed those out and provided good CS via remote. These are simple residential setups phone (cl82257) > ATA (HT802)> router (rt-arch 13) > modem > voipms. Im sure its an easy setting, I just dont have the ability to try a bunch of troubleshooting. No outbound calls go out, just get beeps after dialing. Inbound is fine. Thanks!!
Look at the Profile setting on the 802 for “Dial Plan” … the simpler the better.
This will allow any number beginning with a digit or any number beginning with a star.
The voip.ms wiki suggests this string …which would allow any string of digits or stars
If you want to get more creative you can, but simple usually works.