Complete Migration Guide: Transitioning from VOIPO to VoIP.ms

General
1

Hello VoIP.ms Community,

This thread serves as a comprehensive compilation of guides and informational articles designed to assist newcomers to the VoIP.ms family during the migration process from VOIPO.

Please be advised that all information contained in this post has also been send out to all clients associated with VoIPO.

3

Also using the Grandstream HT702, and still not working. I’ve followed your instructions, been through it numerous times and nothing helps. Haven’t heard anything from support for days, and I have no phone service and no one to help. Can’t even use voicemail as when I call into my number, I get a busy signal.

This is a mess. The only thing that seems to have worked is that you charged me.

4

Hello Scott1,

We understand your concerns and appreciate your understanding of the current circumstances. Please be advised that we are experiencing a significant volume of requests, and while we are committed to responding to each one diligently, delays are to be expected given this high demand.

From a technical standpoint, it appears that some of the devices may have been modified prior to their provision from VOIPO. We strongly recommend not only performing a factory reset but also conducting a firmware update to ensure optimal functionality.

Please be advised that once the number(s) have been migrated into your account, they are be fully operational and will not solely rely on the Grandstream configuration. You have the option to establish multiple configurations for these numbers in the interim, while the Grandstream configuration is being appropriately addressed with the support team.

For instance, you may consider establishing call forwarding for the number during this period, or alternatively, you can configure a softphone application, such as our VoIP.ms Softphone, on any Android or iOS device. This will enable the number to function appropriately in the interim using a different type of device.

5

Did the factory reset, firmware updated, it didn’t help. I have a business too, and I’m paying for your business so that I have a business phone. Your problems with your circumstances mean my business is out of business.