This thread serves as a comprehensive compilation of guides and informational articles designed to assist newcomers to the VoIP.ms family during the migration process from VOIPO.
Please be advised that all information contained in this post has also been send out to all clients associated with VoIPO.
We have noticed the default admin access password for the GS HT802 is usually changed from default, a Factory Reset is highly recommended in this case before initiating the device configuration
In addition , the device firmware is not updated, and also according to reports the firmware update address was changed, please refer toFirmware- Grandstream Networks
Also using the Grandstream HT702, and still not working. I’ve followed your instructions, been through it numerous times and nothing helps. Haven’t heard anything from support for days, and I have no phone service and no one to help. Can’t even use voicemail as when I call into my number, I get a busy signal.
This is a mess. The only thing that seems to have worked is that you charged me.
We understand your concerns and appreciate your understanding of the current circumstances. Please be advised that we are experiencing a significant volume of requests, and while we are committed to responding to each one diligently, delays are to be expected given this high demand.
From a technical standpoint, it appears that some of the devices may have been modified prior to their provision from VOIPO. We strongly recommend not only performing a factory reset but also conducting a firmware update to ensure optimal functionality.
Please be advised that once the number(s) have been migrated into your account, they are be fully operational and will not solely rely on the Grandstream configuration. You have the option to establish multiple configurations for these numbers in the interim, while the Grandstream configuration is being appropriately addressed with the support team.
For instance, you may consider establishing call forwarding for the number during this period, or alternatively, you can configure a softphone application, such as our VoIP.ms Softphone, on any Android or iOS device. This will enable the number to function appropriately in the interim using a different type of device.
Did the factory reset, firmware updated, it didn’t help. I have a business too, and I’m paying for your business so that I have a business phone. Your problems with your circumstances mean my business is out of business.
It’s now been 5 days since my number was ported from VOIPo. I’ve done the reset, the configuration a dozen times, emailed support, called support, and absolutely nothing. I’ve funded the account and been charged, but I still have no working phone and have received no support to make this work. The only response I get is worthless packaged email responses that neither address the problem nor offer anything but obvious simplistic advice. I do not apprecate being treated like a blithering idiot.
What use is a voip company that takes money and provides nothing in return?
As a fellow former VOIPO subscriber I had to make the fast transition to maintain phone service. It sounds like you are able to log in to your ATA (former VOIPO Grandstream ?). Is the issue that your ATA will not register with the server (or are you seeing registered but not receiving calls)?
Go to DID Numbers - Manage DIDs then edit the DID on your account. You should see the long list of servers operated by voip.ms. Choose one of the servers closest to you. (In my case, I chose “chicago1.voip.ms” - noting that when my DID was initially ported it was added to a different server.)
Make sure your ATA is registered to the same server. It is possible to register it to a different server (still seeing “registered” on the Grandstream) but unless there is a server match you won’t receive calls. (Calls can be made pointed to a diffferent voip.ms server than the DID - just not received.)
If you can’t get the ATA to register, make sure the primary SIP server and Outbound Proxy are both set to the same server as your DID and your SIP username (six digit number) and password are entered correctly. On the main account you can set a separate password for the SIP account so you are not transmitting your management password across the open internet (Account Settings - Security).
Once the ATA is registered go back to Manage DIDs and edit your number again to make sure “SIP/IAX” at the top of the page is selected. You should be able to receive calls.
Once calls can be made and received there are a lot of other settings that you can (and should) set up on the voip.ms website (voicemail, etc.). Stepping through the config documents for your ATA will help with call quality. If you are connecting more than one devices you will need to set up sub accounts - but this reply is focusing on the emergency “can’t receive calls”.
Hopefully narrowing down the pages of help to a single post will get you started and past the emergency.
(If your ATA still won’t register after verifying all the settings there may be a block at your ISP or some other issue. If you have a cell phone you can try using the voip.ms app to test your credentials, noting that only one device can be connected to an account at the same time. Disconnect the cell phone app after testing.)
William worked with me for over an hour and he finally got it to work. It really shouldn’t be this hard, but at least I have a working phone again, for which I sincerely appreciate William’s efforts.
After live chat with Voip.MS rep because had the same issues after 4 days of trying, I decided to get a new Grandstream HT 802. Set it up this morning. All is good. I think the VOIP.MS peeps should tell everyone to upgrade from 702 to 802. The cost for me was around 50 bucks but well worth it!
When I play back my saved voicemails it gives the time for the voicemail in another time zone, not my time zone. I poked around and couldn’t find any place to specify my time zone. Is it possible to have it tell me when the voicemail was recorded using my time zone?
Ill highly recommend to approach our technical support team at support@voip.ms , as I understand, there is an option for the timezone that you can change, this would be located under Menu and instructions from advanced options in the Mailbox
I can’t post and nobody is replying to my tickets, so I’ll post this in here.
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I’m in the process of porting two numbers from Fido to VoIP.ms. Since I’m living abroad, I only need these Canadian numbers to occasionally receive verification codes. The issue is that every time I disable airplane mode on the phones with Fido SIM cards, Fido charges me $18 CAD + tax per day, which adds up quickly.
I started the porting process yesterday with VoIP.ms and enabled the SIM cards, expecting the authorization SMS from Fido to arrive right away (as it did when I previously ported numbers to Fido). However, it’s now been almost 24 hours and the status for both ports still shows “Pending Approval”, which seems to mean the documentation hasn’t been reviewed yet.
I submitted support tickets for clarification, but I haven’t received a reply so far.
Could you please provide me with an estimated timeframe for how much time it takes to review the documentation?
We understand the situation, usually Pending approval does mean that our LNP department is still yet to verify the information and documentation you submitted through the customer portal for the porting process, ill try to help as much as possible on this, please PM me either a ticket number , one of the numbers you are porting in or the email associated with the account so I can review further.
Since I just created my account I’m not able to send private messages yet , so I’ll share the details here. I received a reply from support, and I see that only one of my numbers now shows “Processing,” while the other still does not. I also haven’t received the authorization SMS from Fido yet. I submitted both numbers in the same order.
I want to confirm a couple of things:
Is it normal for there to be a delay before receiving the Fido SMS, or is the 90-minute window the time we have after the SMS arrives? How much time does it take?
Does the fact that only one number shows “Processing” mean that only one port request is moving forward right now?
I submitted all the information exactly as it appears on my Fido account, so I just want to make sure the requests haven’t been rejected. Please let me know what I should expect next.
I just want to leave a message here to say that William has been extremely nice and helpful. He went above and beyond to help me resolve these issues quickly. He not only saved me time, but also real money that Fido was charging me (CA $36 per day).
Thank you so much William this interaction alone gave me a lot of confidence in using VoIP.ms
Migrated my VIOPO HT802. Cannot dial out after transitioning VOIPO to VOIP.ms. I did the factory reset and upgraded to latest firmware at Grandstream (1.0.63.3). Followed the Grandstream HT 802 guide listed here and the dial plan in instructions. Tried dialing both with/without 1 before area code. I sent a copy of the configuration in a support ticket. I receive calls just fine. When I dial out, there is a period of silence, brief static pulse, then no connection.
, so I’ll share the details here. I received a reply from support, and I see that only one of my numbers now shows “Processing,” while the other still does not. I also haven’t received the authorization SMS from Fido yet. I submitted both numbers in the same order.
this interaction alone gave me a lot of confidence in using VoIP.ms