Hello,
I have created a Ring Group to receive incoming calls to home to all our cellphones. Pretty simple and working.
But how can I exclude incoming calls from family’s cellphones to avoid receiving the call back when a family member call to home?
Thanks,
Use the Call Filtering option. Put all your family member cell phone numbers into a group in your VoIP.ms directory. Then use the Call Filtering to apply a different routing to incoming calls when the incoming Caller ID is present in that group. If the Caller ID is not in that group, the normal routing of your DID will apply.
I’m sorry for hijacking this thread–I have a new forum account and don’t have permissions to start a new thread.
I have my DID configured to call a ring group which consists of mine and my wife’s cell phone. Most of the time, both of our phones ring and everything works just fine. However, 5-10% of the time, only her phone will ring.
Just now, this happened–a caller called our DID and only her phone rang. The caller then tried calling again, and both phones rang. Here is the CDR for the 2 calls:
[ok, i apparently can’t embed media in my posts]
As you can see, even though my cell did not ring on the first call, the CDR says that my phone picked up the call for 3 seconds. My wife’s phone continued to ring despite this.
Immediately after, there was a 2nd call, and both phones rang (which I picked up on my wife’s phone).
Given the intermittent nature of this issue, it’s very hard to troubleshoot. Both ring groups are configured to ring for 30 seconds. My wife’s number is listed first in the group (mine is 2nd) if that matters.
Any ideas on what is happening or how to troubleshoot this?
Thanks!
Hello @skssf,
Just to know, is you ring group using the cell phone number or is it a SIP account with a SIP client on the phone?
If this is the phone number, get in touch with the support team.
If this is SIP, then this is not impossible the SIP client is “sleeping” or very low priority on the cell phone, thus the missed calls.
Kind regards.
@aleclerc Thanks for the reply. Unfortunately, I’m not sure if I understand your question. I have a DID number that’s configured to route to a ring group, and the ring group contains 2 mobile numbers. Does that answer your question? If so, the support team (at least via chat) has been rather unhelpful–they say the only diagnostic info is from the CDRs, and they cannot troubleshoot further, indicating that this is an issue with my cellphone company.
This makes no sense to me, because for the 1st call I mentioned in the above post, my cell didn’t ring, but my wife’s did…but the CDR says that my phone picked up for 3 seconds…but my wife’s phone rang for the full ~30 seconds (if my phone picked up as the CDR says it did, then her phone would have stopped ringing at that moment).
Please let me know what you think. Thanks!
Hi @skssf,
This is a more difficult case to debug indeed because technically this is voip.ms system that has to make the call to your cell phones. This is why I suggest opening a ticket with them.
The CDR is indeed the only way you have to see what is happening. If it rang for 3 seconds and stop, it has to be seen why the call was cut. Maybe indeed your cell phone company did cut the call (?). I do not know.
The other thing you could test is reversing the phone numbers by having yours first and see if you have a different behaviour.
Are both you and your wife with the same provider? Do you have phones similarly configured? (Like is your phone set to “Do not disturb” or automatic reject calls, etc?).
Hopefully a few ideas here can help you get more clues on what might happen and help the support team at voip.ms if you reach out to them.
Kind regards.
@aleclerc Thanks again for the reply. I’ve submitted a ticket, and hopefully they are more helpful than the chat folks.
i hear you about the 3 seconds, but if my phone picked up, then why would my wife’s phone continue to ring? We were sitting next to each other with our phones on the table (i.e. I didn’t accidentally answer or reject the call) when the 2 calls came in back to back. i made no changes to my phone, but it did ring on the 2nd call.
I’ll try reversing the order in the list, but if only one phone is going to ring, it’s better that it’s my wife’s (we use this for our home intercom system, and she works from home). We have the same phone (iphone16 pro), she’s on ATT and I’m on T-mo. Neither of us were in DND mode at the time. Again, we received 2 back-to-back calls (36 seconds apart) from the same number (the intercom system), and in the first call only her phone rang; on the 2nd call both phones rang.
I’ll let you know what I hear back from the VOIP.ms tech support team.
Thanks!
Hi @skssf,
With pleasure.
My suggestion is just for you to “find clues, debugging purposes, finding a repeatable pattern”. Not for a permanent solution 
.
As for the 3 second call, if your phone had answered, the ring group would have terminated. But if your phone (for example) was on DND, or the communication drop due to anything, then the ring group would still go on as no one picked up the call.
So the behaviour you describe looks like that. Maybe this is your provider who is slow to act, has flaky mobile antenna, bad reception, etc. I am just throwing stuff up here to help you think, find clues, etc. Maybe all is fine and there is something with voip.ms. This, the support team can look at. But if this is the other side of the infrastructure (i.e., your mobile phone provider or your phone), then this becomes more difficult to “debug” and find a solution.
I am quite certain the ring group order will change nothing. You will have the same behaviour.
The second time when it worked is maybe because your phone was more “awake” so to speak (?).
When it rang 3 seconds, was it at the beginning or at the end when the other phone picked-it up?
Best regards and good luck!
Thanks, again @aleclerc !
[also, my phone was not in DND or similar, I wish this issue was that easy]
@aleclerc For anyone else experiencing this issue, tech support advised that I enable the “press 1” option which requires the ring group member to press 1 to accept the call. This option precludes the possibility of incidental call acceptance (e.g. due to carrier issue, user error, etc).
So far, so good–but due to the intermittent nature of this issue, it will take some time to have greater certainty that the issue has been resolved.
Thanks again for your guidance.