hello, I cannot add funds and it says to contact support for payment options. I did write email to support on 27th, but haven’t heard back. My account is new, maybe that’s the case? I also tried different browser with no luck. Did anyone have the same issue?
2 Likes
Hello Nzmren
If you would be so kind, please provide your account number or the email address associated with your account so that I may verify the issue, you can send me a private message if prefer. Thank you.
1 Like
Support replied to me saying “At the moment and due to a limitation form our Payment processor the only available payment method is: Bank wire”.
However miniumum payment is 100$ which is expensive for me.
1 Like
Hi, I am also unable to make payments via the website, there is no option, I have written to support yesterday but got no reply so far.
I also cannot send private messages here or write new posts.
Hello anovak,
New users will have to spend 15 minutes reading to remove new user restrictions which will allow you to create new topics
1 Like
Ok, thank you for the reply, what about the inability to add funds. How do I solve that. Thank you in advance!
Hello anovak,
Please pm me your account userid or share with me the ticket number you have with our Technical Support team so I can verify further.
1 Like
Same problem. And i do not see how to send you a private message.
I am also not hearing from support, I have been emailing for almost 2 months with no reply. Has anyone had any luck?
As you click on my name you should see the message option
No, when i click on your name it pops up a box with message short cuts, your joining date, number of posts on this topic etc but no private messaging option.
I now have received an email with instructions for sending funds by wire to an account in Montreal. However, no info on how to identify the purpose of the payment – you refer to “account userid” in an earlier response but i see only a “SIP/IAX Main user name” on the log in page – should i use this number to identify my payment?
Hello @Gregory,
I think you have to be at least “Trust Level 1” (basic user) to see the Message button. To reach trust level 1, check here:
Kind regards!
Thanks. Is there a way to see your “trust level”?
Hello @Gregory,
If you go in your profile, in the Summary tab, click on the “Expand” button at the top right, then you will see under your name and bio more details, including “Trust Level”. You start as “new user” (trust level 0), then “basic user” (trust level 1)—something like that.
Kind regards!
Thanks — I see it says “trust level” “new user”
It seems I can’t send private message until my “trust level” is higher.
As I said, I got the email with the wire instructions and made a transfer yesterday— unfortunately though I just realised I neglected to include any account identifier information, other than my name of course. Is there any way to contact your payments people so they can try to identify my payment and credit it to my account?
Hello @Gregory,
Open a ticket in your voip.ms account.
As for the trust level, just look at the post link I sent above. It will take you just a few minutes to reach level 1 and be able to send messages.
Kind regards!
PS. Here it is again: