Problems with ca.voip.ms

I’ve been having problems with the Canadian clustered server. I was using Zoiper and when I switched to ca.voip.ms I was unable to make outbound calls. The reason was I was using a verified caller ID, and it was trying to add a 1 in front of it. So instead of 9025554321 it was trying to pass 19025554321 as my caller ID. The problem was the system was recognizing it as different because of the additional digit at the front. So the system would decline the call and send me an email saying I wasn’t using a verified caller ID number.

I figured out I was able to add the additional digit and verify the number again. And after I selected it as my outbound caller ID I was finally able to make outbound calls on zoiper.

However, I’m experimenting with different soft phones and I decided to try ground wire. When I use the Canadian clustered server I am completely unable to make outbound calls no matter what. I tried playing with some settings but nothing was working.

But after switching everything over to the Montreal1 server everything works perfectly.

I’m really excited for the new clustered server and the benefit that it could potentially bring. Better clarity and reliability sounds like a really good deal. But so far I’ve had nothing but problems with the new architecture, and I’m wondering if anybody else has tried it out or has any thoughts they would like to add.

I was beta testing on the cluster server and had problems, too. I tried all kinds of troubleshooting tricks to no avail. I had a great exchange with tech support to try more troubleshooting but even after that I kept running into inconsistencies in completing calls. After hours of trying I finally gave up.

I them moved the DIDs I was using - with the exact same settings I had on the cluster server - to Chicago1 and it works perfectly.

Like you, I am excited for the clustered server for the reliability it will potentially provide. There’s some issue with the implementation or perhaps they need to create a step by step setup guide (if, for some reason, the setup is different than what we do with the many deployed servers). It just needs more time for them to figure out the nagging issues that cause the inconsistency you describe and i experienced.

I have faith in Ray and the team. It will get there and the service will be even better for their efforts on this project.

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Hello n.hippie

We sincerely value the feedback and information provided concerning any issues encountered within our service. In reference to your mention of Groundwire experiencing difficulties with the new CA server, could you please provide us with further details regarding this matter? Specifically, we would like to know if the issues pertain to incoming calls, outgoing calls, or the echo test.

Thank you.

Hello JeffPB

In line with the aforementioned feedback, if there are any specific issues that are not functioning as intended, I kindly request that you provide me with all relevant details. This will enable me to communicate effectively with our team. Our objective is to deliver the highest quality and most consistent service possible, and your reports are invaluable in achieving this goal. Thank you for your cooperation.

Hi William, with Groundwire connected to ca.voip.ms, inbound calls seemed to be working, but outbound calls would not connect. When making outbound calls, Groundwire displayed the message ‘Busy’ and terminated the call. I did not perform an echo test (4443)

With Zoiper, inbound and outbound calls were working. But I had to verify and use a phone number with country code added (+1) in order to enable outbound calls.

Getting an error uploading screenshots, so check the screenshot here

Thank you for your prompt response. If you have any screenshots available, it would be greatly appreciated if you could upload them to the thread. This would be a beneficial addition to our discussion.

I have tested ca.voip.ms too using our Yealink T31P phone, Grandstream DP750, Groundwire app on Android and also iOS.
Not on one device I can make calls or receive calls.

I reverted back to montreal9.voip.ms and no issue

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I also switched to ca.voip.ms. I can make and receive calls, but when a call is received, it takes a very long time (more than 10s?) before I can actually talk to the caller. Happens on two different phones/numbers, both with Groundwire. Once the call is working, it is fine, and latency is low. I’m planning to revert to a montreal server, like I had it configured before.

Just to add my experience with ca.voip.ms. I am in the process of setting things up. My Grandstream HT802 connects fine via TLS/SRTP and inbound/outbound calls work fine. I setup a few subaccounts for PC and Android and installed the Linphone app. Initially, both worked fine with TLS/SRTP, but today my Android phone would just produce static on any call. Registration was still OK. Checking the media stats, it appeared that SRTP was not being used on the call, despite being properly configured on both the voip.ms and Linphone app side. Reverting to UDP worked fine.

I tried the Zoiper app, and it worked fine with TLS/SRTP. Very strange.

In the end, I’ve switched over to toronto8.voip.ms and all is working fine via TLS/SRTP for all clients.

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