Hello, i got this last week, which was unexpected. I set the account settings for outbound calls to 6 hour up from 3 but it made no difference. Then i raised a few tickets but no reply. Is there a workaround? If i buy a new DID will i be able to make outbound calls or is it account specific? I have plenty of credit.
Thanks
The way I read the limit is “if a call exceeds the maximum” … so setting 6 hrs would allow each call to have a maximum of 6 hours. The next call would restart the clock.
Hopefully you get an official response from support, but the only other limits I see are on inbound calling (eg: 3500 inbound minute limit on the flat rate $4.95 per month plan).
ah right good spot, that is just for one call rather than accumulative . That’s probably why it made no difference then.
Well, this kinda sucks, hopefully support will get back to me.
Don’t hold your breath… I’ve been waiting 5 days for an urgent level severity ticket with no response whatsoever.
They did get back to me and told me id need to upgrade to the business account. Which i wont be doing. I asked them where in the terms and conditions i would be restricted to an outbound call limit. Looks like im just going to have to wait it out.
