I received an email stating that “residential limits” would be applied to my account. Also that it would no affect me. But where can I find out what these limits are?
2 Likes
I would assume that you have chosen the monthly fixed price plan for your DID instead of the “Per minute” billing. When you do go to DID Numbers > DID Billing, you will be able to see the difference between the “Per minute” and the fixed incoming rate restricted for residential use.
1 Like
It would be good if voip.ms would have a page explaining the differences between their residential or commercial accounts.
The only limit I see published is the inability to have toll free numbers on a residential account and the difference in flat rate plans.
I ran in to a limit on the number of DIDs allowed on an account (5 including fax lines?). I don’t see that limit published anywhere but one get a warning when I attempted to add the 6th DID.
Commercial accounts cannot sign up for the $4.25 residential flat rate inbound DIDs but commercial accounts can sign up for flat rate per trunk rates ($20 per month per concurrent call with a per day rate if the number of trunks contracted is exceeded).
I have never actually saw anywhere a cap on the number of DID in an account. If it’s like the 30 (or so) simultaneous active channels in a SIP trunk (sub-account), they are set just to avoid abuse or excessive sur-charges. You can always contact their support to have the limit changed once they have validated that the request is indeed justified.
I decided (at the time) not to try to justify the additional DID. The system stopped me when I tried to add a sixth and suggested I contact support.
The residential flat rate plan is limited to two calls per DID and 3500 minutes per month. The non-flat rate plan is “unlimited” simultaneous calls per DID. Simultaneous calls per sub account would be a different limit (and I assume one exists for technical reasons).
The email did mentioned a limit on the number of DIDs. I didn’t realise it was only five, I already have four and I’ll need to add a fax line again for a couple of months.
Hello @sequalsoft,
Get in touch with tech support in this regard. They can do many things. 
They will either increase your DID limit, or tell you what you could do. I think there is no worry to have here.
Kind regards.
Update: I received another email stating the limits” 5 DIDs; 300 outgoing calls; 2 simultaneous outgoing calls; no toll free DIDs.
Are you on a fix plan? If yes, simply chose to pay as you go. (You will save money, anyway.)
Edit 2: Finances > DID Billing. You can change your plan there. You will see your current limitations, and the new one (pay as you go). Reaching out to support is probably still the best option for your concern.
1 Like
I am not sure where the “300 outgoing calls” applies, especially since voip.ms charges a per minute rate on all outgoing calls (except internal / toll free). Here are the numbers from the DID Billing page:
I agree contacting support would be good if you need more than what the system automatically allows or have concerns that need an official answer.