Looking for some assistance with a minor problem. When I make a call and key in the number, it takes about 10 seconds before I hear any ringing. That makes me think the call isn’t going through but if I wait long enough it does ring. I can adjust to that but it would be nice to eliminate the wait. I’ve changed the server to Dallas1 but that didn’t help. If I enter an asterisk at the end of the number it rings right away. I’m using an HT802 ATA. Any suggestions on how to fix this?
You might not have a precise dial plan in your HT802. Add the following to the beginning of your dial plan. A dial plan must begin and end with braces { } and the entries must be separated by the pipe symbol: | … which is usually found on the key directly above a keyboard’s ENTER key.
<=1>[2-9]xx[2-9]xxxxxx | 1[2-9]xx[2-9]xxxxxx
Note that those entries will require that you always dial 10 or 11 digits to make a call, which I think that everyone should do.
Thank you, Zeta for your answer. I entered that exact info in the Grandstream, rebooted and still had the long wait before ringing. I don’t think the choice of server is a factor since I’ve tried more than one sever and the ring time is normal if I add the # at the end of the number. Any more ideas?
Are you dialing a 10 digit number in the USA?
Yes, redbaron. 10 Digits in the USA. Tried 2 different servers but that didn’t help. Used the suggested dial plan but no luck there. {[x*]+} This is the plan suggested in the instructions when I came over. Changing it made no difference. Waiting for the ring isn’t a big deal now that I know about it but it just doesn’t seem right. Any help would be appreciated.
It would have to be something like this: [2-9]xx[2-9]xxxxxx
You could try something simple: { [2-9]xx[2-9]xxxxxx | 1[2-9]xx[2-9]xxxxxx | 011[2-9]x. | [3469]11 }
That gives you 10 digit or 11 digit with the prefix 1 plus international and x11 numbers like 911.
Copy and paste your whole dial plan in a reply, if that does not work. Maybe there is something else causing a conflict.
how do i make my own post?
Hey, redbaron. I copied your line (something simple) and pasted it in my HT802. Now that delay before ring is 3 seconds. That is a good fix thanks to you. I had tried other dial code options but none of them solved my problem. Could have been my fumble fingers but everything is good now. Thank you very much and give yourself a pat on the back from me.
Hello @trinityfarms,
When one create a new account, the trust level is 0, and there are limitations, like crating a new post (thread). You can reach trust level 1 withing a short period by engaging with the forum, visiting, reading posts, liking posts, interracting, etc. (Maybe following the tutorial is helping?) It depends how it has been configured on this server.
The other way is an admin promoting you immediately. They have the power to flip the switch on! 
Usually @William does that to users that ask, just as you did here. (When he will see, he will most probably make it possible for you too, instead of the more “lenghtier” process of gaining trust level 1.)
Kind regard!
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Hello trinityfarms
I can see you are already a level 1 user, you should be able to post new topics now, let me know if that is not the case.
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I think you’ve got the wrong one here. I’m not trinityfarms.
Hello Vern01,
No worries, I replied to trinityfarms message but it does appear as well as new message for the post 
Redbaron. Sorry to bother you again but I’ve discovered that using your code (something simple) fixes the delayed ring problem but prevents me from accessing my voice mail with *97. Is there a fix for this?
Add a | *xx to the end of the pattern.
{ [2-9]xx[2-9]xxxxxx | 1[2-9]xx[2-9]xxxxxx | 011[2-9]x. | [3469]11 | *xx }
Note that this pattern also blocks dialing the 4443 and 4747 test codes (and any other numbers that do not fit the pattern).
[2-9]xx[2-9]xxxxxx - North American Numbers dialed 10 digits
1[2-9]xx[2-9]xxxxxx - North American Numbers dialed 11 digits
011[2-9]x. - International Numbers dialed 011 plus any digits starting with 2-9
[3469]11 - Short codes 311. 411. 611. 911 (but not 211, 511, 711, 811 or 988)
*xx - Three digit codes starting with a star
xx will work, will send any 2 digit code immediately or if you have a mix of codes that are 2 digits and longer try “*xx.” The . (dot) is part of the string telling the device to wait for about 3 seconds to see if more digits are entered.
Looks like these adjustments have solved my problems. Many thanks to all who contributed. Much better results than voip.ms support.
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