Title: VoIP.ms API feature request: trigger callback and auto-dial destination
I would like to propose an API enhancement for VoIP.ms that enables triggering a callback while simultaneously specifying a destination number to be dialed and bridged automatically.
Business use case:
Organizations that rely on outbound communications—such as sales teams, customer support centers, and field service operations—often need a secure and efficient way to initiate calls without exposing SIP credentials or requiring manual dialing steps.
Example flow:
DID / outbound caller ID: 416-555-0198
Callback host number: 647-555-0142
Destination number: 905-555-0176
In this scenario, VoIP.ms would first call the callback host number. Once the call is answered, VoIP.ms would automatically dial the destination number and bridge both parties together, creating a seamless connection.
This capability would streamline workflows by reducing manual steps, improving call efficiency, and maintaining security by avoiding direct credential exposure.
Ideally, the API would support:
- callback profile ID
- callback host number, or use the saved number in the profile
- destination number
- caller ID / DID to use
- timeout or retry options
- optional destination restrictions for security
Such a feature would be valuable for CRM systems, dispatch platforms, and enterprise communication tools that require automated call initiation and bridging as part of their operational processes.
Does anyone know if this is already possible with VoIP.ms, or would this require a new API method?
