I would like to understand business features. I want to have a situation where:
-There are 5 different numbers
-These numbers all route to a main number
-The main number first has an AI agent answer
-The call is then router to anyone who is available only if someone is logged in and the call routing done by AI can take into account different language preferences and can answer basic questions in the caller’s language
-the call is routed to anyone available
I would like to know the maximum number of people available in a ring group. I think at first it would just be me, then maybe me and a friend, but then if it were going to scale up then I don’t know if voip.ms maxes out in a way other voip providers (like Ring Central) don’t.
I looked at a lot of voip providers before settling on voip.ms and the bang for buck with voip.ms, back when I switched, was incredibly high relative to other places. Do people still feel like this is true and are having good experiences? I know voip.ms is working on different AI integrations and I am not sure if it’s capable of doing this right now. Having an AI agent answer and route calls would be very helpful.
Their AI agent is in pre-beta and is going to be released for beta testing “sometime in Q1” as per the announcements. Right now I believe (and I could be wrong) but ring groups are maxed at 8 people.
Their AI agent really is still in pre‑beta, so none of the advanced routing you want is available yet. The ring group limit is also real, so scaling past a small team would require extra tools.
Can this be done with any hacks in voip.ms or would a different sip provider be needed for something like that? Like can ring groups forward to other ring groups? Like, 8 ring groups forwarded to 8 ring groups?
I would first reach out to VoIP.ms support. I’ve heard that they’ve adjusted limits when there was a legitimate operational need, so it’s worth asking them directly.
Are you already using voip,ms in such a way? (Without the AI.)
From my past experience, if your phone numbers are already “bound by language” (i.e. this number for English, that number for French, this other number for Spanish), then you can do all you mentioned in voip.ms without any AI. You just need to port all the numbers, and use them directly.
For each number, set up an IVR in the good language. No need to route all the numbers to “a main number”, just send them to the desired IVR. Or you can have a single IVR with a choice of language.
Send people to any queue or ring group you want (same or by language). Anyone available can answer. We used to have one ring group or queue per language because we could prefix the call with the language code. So people could answer right away in the good language.
This works well as-is. But if you want AI on top of that, this is another game.