I am stuck using an archaic fax machine for the occasional document. I have configured it to work in both directions reliably over T.38 to the virtual fax service. I am unable however to get a proper fax confirmation sheet as to whether the fax sent or not. My fax machine gives me a confirmation sheet that I send the fax to the virtual fax service but that does not mean that the fax was actually sent to my recipient. I require a way to know if the T.38 fax was successfully sent to the recipient by the virtual fax service. Is there any way a fax sent report can be sent by the virtual fax service back to my fax machine over T.38 so that I have the confirmation that I am required to maintain?
You can send from vitual fax to your fax machine by sending to your fax machine number
The point is, I need to keep a confirmation that my fax was sent. That is not available with T.38 fax sending today. The only fax confirmation I get is that my fax machine successfully sent the fax to the virtual fax service. There is no confirmation available that I can find anywhere that the virtual fax service successfully sent the fax to my destination. If they could configure the virtual fax service to fax back a fax confirmation sheet after it successfully sends the fax, I would have what I need.
I configured FaxTalk fax software to use voip.ms VoIP SIP and it works great. You just create a sub-account (Eg. 123456_myfax ) (no need to use fax1.voip.ms POP) Enter the user name/password and sub-account details in FaxTalk T.38 fax options. You don’t need to use the Virtual Fax DID for the occasional fax. The software will provide you a sent confirmation after sending and will also store all the faxes locally on your PC (in PDF or TIFF format)
I don’t know if it’s because I’m using my phone or my community account is just brand new, but I can’t seem to find a spot to post a new topic.
Topic:
Unable to send faxes from 204 virtual fax to any 204 numbers.
I’ve had this issue for about three months with voip.ms and they haven’t resolved it or provided me any updates.
Just wondering if anybody else has had an issue where FAX is in the virtual FAX service or perpetually stuck in a sending or delayed status.
I’ve ordered two other virtual fax lines from voip.ms to test and prove the trouble to their service. I was able to use a 416 number to send faxes to 204 numbers, but then have to pay twice the monthly rate and keep this arbitrary 416 number for no reason.
Coincidentally, I work for the ILEC here in Manitoba and I reached out to our translations team and they said they can’t even see the call hit our switch. They were wondering who the provider is and they said they could go back to them that way.
Does anybody know who voip.ms uses for FAX termination? Or at least fax termination here in Manitoba.
Thanks very much