SMS split into multiple emails

General
1

I’ve had a number of SMSs come in as multiple emails with one short line per email. They don’t even seem to be in the correct order.

Do I have something configured wrong? Is there something I can do to correct this?

2

I asked this question of voip.ms support several years ago. The response was that voip.ms passes on the pieces of long sms in the order received and it’s the sending carrier that is responsible for the order of the parts. I don’t know if there is a resolution, I still get long sms in pieces out of order, but I can make out the message by context and which cut-off words go where. It’s a trade-off, this limitation on sms vs being able to text from anywhere you have wifi or a data connection. The other trade-off is not being able to do group texts.

1 Like
3

Thanks… At least I know there is nothing I can do about it.

4

Not entirely true. If you use an android phone (not sure about iPhones) there is a free app called VoIP.SMS by Michael Kourlas that strings them together correctly. Turn off the Voip.ms email option if you want to stop feeling disjointed.

5

It sounds like you’re experiencing an issue where SMS messages are being forwarded to your email in a disjointed and unordered manner, with each email containing only a small part of the SMS. This can sometimes happen if your SMS-to-email forwarding settings or your email client are misconfigured.

Here are a few steps you can take to troubleshoot and fix the issue:

  1. Check your SMS-to-email forwarding service: If you’re using a service to forward SMS messages to your email, ensure that it’s set up correctly. Sometimes, misconfiguration or a service issue can cause SMS parts to be sent as separate emails. Double-check the settings to ensure messages are being forwarded as a complete SMS and not split.
  2. Check for SMS segmentation: SMS messages longer than 160 characters can be split into multiple parts by your mobile carrier. If your carrier is sending them in multiple emails, check if the emails are being split improperly (not in order). You may want to reach out to your carrier to see if there’s an issue with how SMS segmentation is handled.
  3. Review your email client settings: If you’re using an email client or app to view the messages, check its settings for how it handles incoming emails. Some email clients may mistakenly display SMS messages in an unintended format. Try viewing the emails in a different email client or on a web interface to see if the issue persists.
  4. Check the email format: If the SMS is being forwarded via an email-to-SMS gateway, the email format may be causing the issue. The email gateway might be breaking the message into parts, and your email client could be displaying them incorrectly. You may need to adjust your email settings to better handle these types of forwarded messages.

If none of these steps resolve the issue, it may be helpful to contact your SMS forwarding service or email provider for further troubleshooting.