It might be useful to start a thread of experiences with port times. Port times depend on the company from where a phone number is coming. Posting our experience with porting times may help people plan when to start porting and what to expect. I’ll start.
Porting from: Telus
Cell or landline: Land line
Porting to: voip.ms
Country: Canada
Province/State/Departamento: BC
Time until receipt of FOC: 11 days
Scheduled porting: on day 12
FOC = “Firm Order Commitment” (information from the current phone company when it intends to port the number to the destination company).
I understanding porting from cell companies is faster, maybe on the spot. But land lines take longer.
[Edit] I added Province in case that has bearing on porting times, some carriers operate in various jurisdictions.
Porting from: NumberBarn
Cell or landline: Land line
Porting to: voip.ms
Country: Canada (New Glasgow, NS Ratecentre)
Time until receipt of FOC: 5 days
Scheduled porting: on day 10
Porting from: NumberBarn
Cell or landline: Land line
Porting to: voip.ms
Country: Canada (New Glasgow, NS Ratecentre)
Time until receipt of FOC: 6 days
Scheduled porting: on day 9
I’m in a bit of a pickle. I waited until moving out of country to port my number (with VirginPlus) and now can’t receive their SMS text requesting my approval. Do we know when voip.ms sends port request to losing carrier? If I have an idea of when to expect the text, I’ll turn on roaming because there doesn’t seem to be an alternative. Also I can’t post for some reason, so replying to this somewhat related thread (@DavidR possible to help with this?)
That’s a tough cookie. It’s dependent on the underlying carriers. I’ll send you a DM so we can try to time it just so you don’t have to pay roaming fees for no reason!
Hi David, I am having the exact same issue as chaiandhikes. I couldn’t figure out how to DM you but if you happen to know the timing for me to turn on my roaming I would be greatly appreciative! Cheers
@DavidR I have been attempting to port out a number from VOIP.ms to US Mobile for the past 7 days. I have used chat support, as well as email and support tickets through the customer portal. VOIP.ms and US Mobile both acknowledge my ZIP code is the exact same on both the old and new accounts, but US Mobile says VOIP.ms’s upstream carrier is rejecting the PON request. There have been 20+ attempts. I am not sure what to do, my ZIP hasn’t changed and I have sent screenshots of the CSR information to both sides back and forth the past week. Both sides keep telling me to that the other one has the wrong zip. This is all quite maddening, I am not sure what to do. My ZIP has been the same since 2013. I have had this particular number since 1998. Please help?
Kindly provide me with the details of the case situation via private message. If you possess a ticket number or the email address associated with the account, I will verify the information with the LNP department and request that they reach out to you for resolution.