Check the dial plan … this is what I use. The should allow you to dial any number starting with a digit or star.
FYI: The voip.ms instructions show {[x*]+}
I am at a loss. I have HT702. No phone for 3 weeks since transfer from VOIPo. .MS support is not responding to my tickets, basically ignoring me. I am extremely disappointed with lack of support! I wasted 4-6h of my life on this stupid setup already.
My account keeps showing no Registration Found. Based on this thread, I have made these - not sure which ones were needed, but it started to work with the last change.
| I have Grandtream Software Version: | Program – 1.0.10.3 |
|---|
Using the 6 digit number SIP user
Changed password to have no special characters
SIP transport is TCP
NAT Traversal is Keep Alive
changed local SIP port from 5060 to 6080
Then I finally made the last change:
Changed SIP server names from DNS to IP addresses. Using these since I am in Philly:
New York 6, NY (newyork6.voip.ms) 208.100.60.12
New York 7, NY (newyork7.voip.ms) 208.100.60.13
and it finally registered. I was able to receive a call finally. But when trying to make a call, I get a busy signal (but it is not as I have my cell phone next to me). So I can’t make an outgoing call.
Any suggestions.
The grandstream worked with VIOPo. I am not sure how to mess with my router to check the firewall options mentioned.
Hello xtnct
Make sure the account has a valid callerid number assigned , this can be verified from the customer portal , then go to Main menu, Account settings, then General tab
Over this section select a valid callerid number, this can be your current DID, if you don’t have a DID already you can validate an external number in the same page.
This is one of the most common errors for outgoing calls on initial setup
Thank you.
My Main Menu→Account Setting→General is set to “Use one of my DIDs” and in the selected drop down it shows my phone number.
I had set up the sub account for an old phone to test and a separate one for the HT702. No registration. Went over config several times. I’d think registration should be simple. So, no help to you yet..