I have a Grandstream HT702 that I setup during summer with help of this forum. It generally worked other than loosing registration every 1-2 weeks. A reboot would fix the issues.
2 nights ago, woke up with it de-registered and reboots are not solving the issues. Nothing has changed in my home network (router or anything). No help from support.
I then setup the voip.ms softphone with a subaccount. It registered but only for 30 mins, then dropped again. I can make calls on softphone, but can’t receive any calls. All inbound calls just go to voicemail immediately. In DID settings, I have the SIP/AIX go to to the subaccount in the IF UNREACHABLE fail over option.
So…. grandstream not working and softphone not working…. what do I do?
If you didn’t change anything, and Voip.ms didn’t change anything, what about your ISP?
You could try voip.ms alternate ports and see if that does anything:
We offer alternative SIP ports, UDP/TCP 5080 and 42872 on all of our servers . You can try those ports in case your Internet service provider blocks the port UDP/TCP 5060 or if you need to use another one.
Also try the softphone from a different location - noting that some public WiFi hotspots block port 5060 and UDP too.
Thank you! Softphone was on my own home network not a public one.
I got my grandstream back working (thanks the Support finally getting back to me 3 days later). Turns out whatever happened that Thurs night while sleeping, wiped out the SIP ID and password from the grandstream config….maybe I got hacked??? Simply re-entering the SIP ID/Passwd got the device registered again.
I did not even think of checking the obvious … feel so stupid.
Glad to hear you got it going. We’ve all had the logged in to wrong wireless network problem!
Might want to check that provisioning / firmware updates are disabled if you brought the Grandstream from a previous provider or got it used - various options in the Advanced Settings section. Could be it’s still trying to updating its configuration from somewhere. (One phone I bought used will helpfully configure itself as part of a retailer’s internal network if I let it )
Assuming your ATA isn’t exposed directly to the internet hacking is unlikely - although strong passwords are still a good thing…
I have a ht702, although you found your issue, I found that I had to change my password to get it to work. It’s been a while, but I tried eliminating special characters and guessed that the ht702 doesn’t like them. I could not register it until I did this.
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