Can't get a Poly Edge B10 to Register

Help & Support
1

Have a Poly B10 I can’t get to register.

Followed VoIP.ms’s guide at: https://wiki.voip.ms/article/Poly_Edge_B10

Phone shows under SP1 Service Status: “Register Failed: No Response From Server (server=208.100.60.17:5060; retrying)”

But no joy.

Updated the firmware to the latest on HP’s Poly site, v1.1.0

I’m at a roadblock, anyone successfully configured a Poly Edge series with VoIP.ms?

Thanks

2

You may have already checked these, but a few things come to mind:

• Ensure all auto‑provisioning options are fully disabled
• Uncheck the “Default” boxes before entering any SIP settings
• Verify that you are using the correct VoIP.ms POP and ports
• Use a sub‑account rather than the main account, and type the credentials manually, since copy and paste can add hidden spaces

3

Thanks.

We got it working. It was an internal networking issue.

I’ve been working on now how to change the Line Key/Extension Name.
Not as straight forward like Grandstream.