Call Queue Dynamic Agent Timeout?

General
1

We keep having an issue where all of our dynamic agents (ie: having to login to the queues by dialing **11, and out **12) where everyone in the company will be logged out unexpectedly. Is there a specific number of hours/days before the VoIP.ms system logs dynamic agents out? Is there any way to disable this?

2

Bumping this post again for visibility. I’ve had a ticket open on this that has gone completed ignored by Voip.MS on this as well.

3

Support provided no assistance whatsoever after taking nearly 2 weeks to acknowledge the ticket.

4

Not a feature that I use, but I set up a test queue and didn’t see any obvious settings that would “auto log out” members. (Other phone systems I have set up have that feature.)

@William often monitors the forum … hopefully he can escalate the ticket.

5

Hello @SA-PCPS,

  • What kind of connection are you using to the voip.ms servers? (Network setting, TLS or traditionnal UDP, etc.)?
  • Is there anything on your network settings (switch) that would cause a disconnect of all active network connections at regular intervals?

Just asking to probe if maybe something external to voip.ms servers might cause this mass-disconnect event. Maybe this is something on their side, maybe not. At least, this reflexion can help bring more information to the problem.

And just maybe, query a good AI for internet search on the issue. You might find additionnal ideas to look at.

Kind regards!

6

Hello SA-PCPS,

Please provide me with the ticket number on PM, I should be able to verify further on it, thanks

7

We use TLS. I have tried both dynamic and permanent members.. basically when an extension is set to dynamic and does the *11 login, it will randomly log the agent out of the queue after a day or so… Whereas the same extension, made as a permanent member, will always ring. Voip.ms was totally unhelpful and basically told me that I had to move our entire company to a different pop server for testing. which is completely and totally unfeasible.

8

Out of curiosity, why is it impossible unfeasible for you to change the pop server for testing? Too many clients to reconfigure the connection to? Otherwise this is a “trivial” procedure, and voicemail will follow.

Kind regards.