I registered a Subaccount for Voip.Ms Softphone android app. I use IVR , and when caller presses 1 it forwards to MainAccount and Softphone on PC rings. I can change Destination on IVR options to Subaccount, but is there an option for both to rings and I can pick up with the one i’m closer with, or it is one or the other only?
Hi,
Use a Ring Group and route the IVR option to it. The ring group may contain both the Main account and Subaccounts.
As a best practice, I do not recommend using the Main account and Subaccounts at the same time. If you have more than one client endpoints (phones or softphone), create a subaccount for each. The main benefit is that you are not exposing your VoIP.ms main account password used to manage your settings into your phones and therefore lowering your risk of credential leakage. Just leave the main account unused (no client, no routing), in terms of configuration there are no features that can only be done with the main account and not a subaccount.
2 Likes