Can Extension (sub_account) forward to voicemail be turned off?

I have set up my home account with a sub_account for each of my desktop phones. I have the phones in a ring group so they ring simultaneously and the family can answer from whichever phone is closest. We can also extension dial to reach other rooms in the house.

I like having the studder dialtone and voicemail indicator on all my phones, so I programmed each of the sub_accounts with voicemail.

The problem is that my extension to extension calls (calls between sub_accounts) are going to voicemail. If I don’t hang up during the ring time or greeting I end up leaving a message.

Is there a way that I can turn off voicemail for calls between sub_accounts without sacrificing the message waiting indicators and easy voicemail checking that comes from associating a voicemail with the sub_account? Or is this something that I’d need to request as a feature?

Hello @jl66,

The sort answer for direct extension call is “no”, it is not possible. You can try a feature request. (I am not sure it would be implemented; I must say I do not see a good use case for that.) But I am curious as to why you would let it ring for 60 seconds and wait to go on the mailbox? I guess you have your use case. :slight_smile:

If I remember, if the voice message is shorter than 3 or 5 seconds, it is not even kept. So no worries for that. You can hangup without laving a message.

Kind regards!

The use case is calling my wife in the other room or her calling me. I want to give her the maximum time to answer so I let it ring the full 60 seconds. My voicemail greeting is brief so the gap between stop ringing and start recording is short.

I am getting messages shorter than 3-5 seconds. They even get emailed.:slight_smile:

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Oh! I am sorry for that; I am quite sure it was 3 second minimum some years ago, unless I mix up with another PBX I used.

Well, an easy temporary solution would be to have a longer greeting message so you can hangup just in time. :joy:

“Hey, time to hang up if you do not want to leave a message, otherwise hang tight!”

Kind regards!

That would be an interesting message on the public answer. :slight_smile:

My wife prefers something brief “Hello, you know what to do.”

I prefer “Telemarkers hang up now” (and more words for those that make it past NOMOROBO).

We compromised.

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BTW: I found a “ring timeout” setting on my phone but all it does is send calls to voicemail quicker than the voip.ms timeout (the shorter time sets wins). Rejecting the call also sends the call to voicemail.