Anyone Else Having Issues With the VoIP.ms Softphone After the “Upgrades”?

General
7

Hello @redbaron,

Strange, I had a good and responsive experience. Maybe it is the way the ticket was formulated? :thinking: Here is a reformulated version of the ticket I sent:

Topic: Termination Issue
Subject: Unable to make outgoing calls (IP block)

Hello,

I tried to make a phone call with Groundwire (Android) and it did not work:

  • I got an email “Potentially Unauthorized Call Blocked” with my phone’s current IP address.

This is a new behaviour and I do not want to have to authorize every single IP address my smartphone will have.

I do not know what changed, nor what to do to make it work as it was before, as:

  • The POP restriction is NOT enabled on my account nor sub account.
  • The IP address restriction is NOT enabled on my account nor sub account.

I changed nothing in my settings anywhere. It just started to “not work” and send emails.

  • I am using GroundWire on Android.
  • My sub account is: subaccount_name.

Is it possible that a recent change on your side broke something? I would like all calls to work as before, and also when I travel and pick a different POP server. I do not care about the IP and POP restrictions.

…

I hope this can help you. :blush:

Kind regards!