I will end up just making new emails for every last person on my domain, but if I am going to do that I may as well just stop bringing ANY new customers to voip.ms, the whole point of sharing the password (unique in a password manager) is so that I can manage/admin and they can pay for exactly what they use.
if I am going to have to resell to them, or manage an email address for them that they can’t take with them (they want to maintain control of their account and numbers)
Thank you for the unnecessary friction, I am sure it is to reduce your exposure which makes sense.
Please give us opt out, the only 2 things that the average person with an account have to worry about is someone gaining access to the account and spending a ton of minutes (which can easily be mitigated with a throttle trigger ie, odd all of a sudden you are going through minutes at 100x of normal) and porting out a number, which can be mitigated with a port out pin/2fa for such an action.
did you ask anyone how much unnecessary drama this would make them before you decided to do it? Please consider this post a cry for help and a vote of no confidence.
This is solution in search of a problem, people who are actually having their accounts hacked could have opted in to 2fa, responsible people use password managers and the average person that this is intended to protect will easily be social engineered into giving out the 2fa code anyway.
I admit that it is probably safer to have an opt out as then I only have to harass my customer for the code once.
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