# VOIPO Transitioners - tips on failing over to voicemail **URL:** \ **Category:** Help & Support\ **Created:** [August 7, 2025, 7:10pm UTC](https://community.voip.ms/t/voipo-transitioners-tips-on-failing-over-to-voicemail/3184 "2025-08-07T19:10:37Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![tothrec2](https://avatars.discourse-cdn.com/v4/letter/t/7ba0ec/32.png) [@tothrec2](https://community.voip.ms/u/tothrec2)\ **Post date:** [August 7, 2025, 7:10pm UTC](https://community.voip.ms/t/voipo-transitioners-tips-on-failing-over-to-voicemail/3184/1 "2025-08-07T19:10:37Z")
For those of you who, like me, are dead in the water (unable to get our phones to register/work). Be sure to get your voicemail and/or SMS configured so your customers can still reach you. If you don’t go to the advanced tab for voicemail, they will hear a generic greeting. It’s in DID Numbers/Voicemail - create a new Voicemail Account if you haven’t already. (Go to Recording to upload your greeting or go to tts.voip.ms to generate one from text) Choose your greeting in the “Unavailable Message Recording” drop-down. (If you don’t see it, it means you haven’t uploaded it yet). Hope this helps, Steven ---
**Author:** ![jl66](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@jl66](https://community.voip.ms/u/jl66)\ **Post date:** [August 7, 2025, 10:45pm UTC](https://community.voip.ms/t/voipo-transitioners-tips-on-failing-over-to-voicemail/3184/2 "2025-08-07T22:45:06Z")
I used the time between opening an account and the porting of my number to “play” with voip.ms and have everything ready for the actual porting. tts.ms was helpful in creating messages. I ended up getting a new Grandstream ATA instead of relying on the one used with the previous service. It was up and running before the port. My tip for anyone who is having issues registering their ATA or phone would be to create a sub account (free) and use the cell phone app (free) to register to that account. If you are planning on being ATA only you can point your DID to the sub while you are fighting with registering the main account. If you are planning on having multiple devices connected to the voip.ms server you MUST use sub accounts. Two devices trying to register to the main account will keep kicking the other one off. Give every direct connected device a sub account and create a Ring Group containing up to eight SIP devices. There are posts here that helped move NOBOROBO over to voip.ms and there are a lot of features that make this a better service. Hopefully you’ll be able to work through any connection issues and enjoy the new options. ---
**Author:** ![ADSaxton](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@ADSaxton](https://community.voip.ms/u/ADSaxton)\ **Post date:** [August 8, 2025, 6:06pm UTC](https://community.voip.ms/t/voipo-transitioners-tips-on-failing-over-to-voicemail/3184/3 "2025-08-08T18:06:33Z")
Okay… I got the Voicemail setup. Unfortunately, calls never go to Voicemail! I called with my cell phone and it rang 9 times before I hung up. ---
**Author:** ![tothrec2](https://avatars.discourse-cdn.com/v4/letter/t/7ba0ec/32.png) [@tothrec2](https://community.voip.ms/u/tothrec2)\ **Post date:** [August 8, 2025, 6:08pm UTC](https://community.voip.ms/t/voipo-transitioners-tips-on-failing-over-to-voicemail/3184/4 "2025-08-08T18:08:02Z")
There is a configuration for how long it rings before going to voicemail. Mine was 60 seconds! I changed it to 15 seconds (about three rings). ---
**Author:** ![tothrec2](https://avatars.discourse-cdn.com/v4/letter/t/7ba0ec/32.png) [@tothrec2](https://community.voip.ms/u/tothrec2)\ **Post date:** [August 8, 2025, 6:11pm UTC](https://community.voip.ms/t/voipo-transitioners-tips-on-failing-over-to-voicemail/3184/5 "2025-08-08T18:11:39Z")
Edit DID Settings. Look for Ring Time in Seconds. Also, make sure you have Voicemail Associated with DID configured. ---
**Author:** ![ADSaxton](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@ADSaxton](https://community.voip.ms/u/ADSaxton)\ **Post date:** [August 8, 2025, 6:12pm UTC](https://community.voip.ms/t/voipo-transitioners-tips-on-failing-over-to-voicemail/3184/6 "2025-08-08T18:12:09Z")
Where is the setting in the configurations? ---
**Author:** ![tothrec2](https://avatars.discourse-cdn.com/v4/letter/t/7ba0ec/32.png) [@tothrec2](https://community.voip.ms/u/tothrec2)\ **Post date:** [August 8, 2025, 6:15pm UTC](https://community.voip.ms/t/voipo-transitioners-tips-on-failing-over-to-voicemail/3184/7 "2025-08-08T18:15:18Z")
DID Numbers/Manage DIDs Click on the Pencil edit icon under Actions Scroll down past the server list ---
**Author:** ![ADSaxton](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@ADSaxton](https://community.voip.ms/u/ADSaxton)\ **Post date:** [August 8, 2025, 6:18pm UTC](https://community.voip.ms/t/voipo-transitioners-tips-on-failing-over-to-voicemail/3184/8 "2025-08-08T18:18:52Z")
Thank you! So, is the **CallerID Name Lookup** and **Record Calls** necessary for Voicemail to work? ---
**Author:** ![tothrec2](https://avatars.discourse-cdn.com/v4/letter/t/7ba0ec/32.png) [@tothrec2](https://community.voip.ms/u/tothrec2)\ **Post date:** [August 8, 2025, 7:28pm UTC](https://community.voip.ms/t/voipo-transitioners-tips-on-failing-over-to-voicemail/3184/9 "2025-08-08T19:28:42Z")
No. Not at all. Both of those cost money and are completely optional. ---
**Author:** ![kaldude1](https://avatars.discourse-cdn.com/v4/letter/k/4da419/32.png) [@kaldude1](https://community.voip.ms/u/kaldude1)\ **Post date:** [August 9, 2025, 6:58pm UTC](https://community.voip.ms/t/voipo-transitioners-tips-on-failing-over-to-voicemail/3184/10 "2025-08-09T18:58:53Z")
I get the same…voicemail isn’t picking up…and their support absolutely sucks! ---
**Author:** ![jl66](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@jl66](https://community.voip.ms/u/jl66)\ **Post date:** [August 10, 2025, 7:11am UTC](https://community.voip.ms/t/voipo-transitioners-tips-on-failing-over-to-voicemail/3184/11 "2025-08-10T07:11:25Z")
> [@kaldude1](#): > > get the same…voicemail isn’t picking up… Go to DID Numbers - Manage DIDs and edit your DID. On the right hand side there is a button labeled “Failover” … click it and other options will appear to the left. Click on Busy, Unreachable and No Answer and set each to “Voicemail” (near the bottom of the list - None is the default). There is also a Voicemail Associated with DID and a Ring Time in Seconds setting below the point of presence choice. Hopefully you have those set to the desired mailbox and time. I hope this helps. (I am a former VOIPO customer.) ---
**Author:** ![kaldude1](https://avatars.discourse-cdn.com/v4/letter/k/4da419/32.png) [@kaldude1](https://community.voip.ms/u/kaldude1)\ **Post date:** [August 10, 2025, 2:51pm UTC](https://community.voip.ms/t/voipo-transitioners-tips-on-failing-over-to-voicemail/3184/12 "2025-08-10T14:51:31Z")
Thank you! Working now…you would think “support” would have known this!! ---
**Author:** ![paulc](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.voip.ms/paulc/32/298_2.png) [@paulc](https://community.voip.ms/u/paulc)\ **Post date:** [August 10, 2025, 9:25pm UTC](https://community.voip.ms/t/voipo-transitioners-tips-on-failing-over-to-voicemail/3184/13 "2025-08-10T21:25:34Z")
Here’s something that tripped me up (calls kept going straight to voicemail). Turns out the SIP server I set in my ATA device was different than the one assigned to my number by VIOP.ms. When I updated my ATA to use the same server, all was copacetic, and calls came through. I hope this helps someone… [tried to attach screenshots, but got the nastygram: _'An error occurred: Sorry, you can’t embed media items in a post.’_] ☹ ---
**Author:** ![jl66](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@jl66](https://community.voip.ms/u/jl66)\ **Post date:** [August 10, 2025, 10:33pm UTC](https://community.voip.ms/t/voipo-transitioners-tips-on-failing-over-to-voicemail/3184/14 "2025-08-10T22:33:51Z")
> [@paulc](#): > > Here’s something that tripped me up (calls kept going straight to voicemail). Turns out the SIP server I set in my ATA device was different than the one assigned to my number by VIOP.ms. > > When I updated my ATA to use the same server, all was copacetic, and calls came through. I hope this helps someone… If it makes you feel better, you are not the first to trip over that (especially on ported numbers). Thanks for the reminder to check the server! Your accounts (and sub\_accounts, if any) need to be on the same server as your DID. ---
**Author:** ![Diode1](https://avatars.discourse-cdn.com/v4/letter/d/dec6dc/32.png) [@Diode1](https://community.voip.ms/u/Diode1)\ **Post date:** [August 12, 2025, 3:20pm UTC](https://community.voip.ms/t/voipo-transitioners-tips-on-failing-over-to-voicemail/3184/15 "2025-08-12T15:20:31Z")
My callers say all they hear is a fast busy signal. ☹