# Voicemail transcription down for about 3 hours

**URL:** <https://community.voip.ms/t/voicemail-transcription-down-for-about-3-hours/3133>\
**Category:** General\
**Created:** [July 24, 2025, 4:25am UTC](https://community.voip.ms/t/voicemail-transcription-down-for-about-3-hours/3133 "2025-07-24T04:25:11Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Zeta](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.voip.ms/zeta/32/81_2.png) [@Zeta](https://community.voip.ms/u/Zeta)\
**Post date:** [July 24, 2025, 4:25am UTC](https://community.voip.ms/t/voicemail-transcription-down-for-about-3-hours/3133/1 "2025-07-24T04:25:11Z")

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For about 3 hours, voicemail transcription has been down on my VOIP.MS account and that of a friend. So I assume that it’s not working for any VOIP.MS account. I created a ticket.

No mention of the outage at [https://status.voip.ms](https://status.voip.ms) … It puzzles me that VOIP.MS has a nice little status page but often fails to use it to provide notice that one of their services isn’t working. Anyone have a theory about why they fail to provide notice?

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**Author:** ![Zeta](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.voip.ms/zeta/32/81_2.png) [@Zeta](https://community.voip.ms/u/Zeta)\
**Post date:** [July 24, 2025, 4:55pm UTC](https://community.voip.ms/t/voicemail-transcription-down-for-about-3-hours/3133/2 "2025-07-24T16:55:13Z")

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Voicemail transcription still down. It has been 15 hours.

A separate failing: there’s still no mention of the problem on [https://status.voip.ms](https://status.voip.ms)

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**Author:** ![DavidR](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.voip.ms/davidr/32/70_2.png) [@DavidR](https://community.voip.ms/u/DavidR)\
**Post date:** [July 25, 2025, 1:39am UTC](https://community.voip.ms/t/voicemail-transcription-down-for-about-3-hours/3133/3 "2025-07-25T01:39:13Z")

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Hi @Zeta, always better ping our support through Live Chat or Tickets to get a quick answer if something seems to be failing. I just tried it and it works wonders. Are you still facing issues? If so, please get on Live Chat with our team at your convenience!

 ![Screenshot 2025-07-24 at 9.38.11 PM](https://canada1.discourse-cdn.com/flex012/uploads/voipms/original/1X/5f9f2360bb76ce1a398003d02780a17d7b41575f.png)

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<div class="post-metadata">

**Author:** ![Zeta](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.voip.ms/zeta/32/81_2.png) [@Zeta](https://community.voip.ms/u/Zeta)\
**Post date:** [July 29, 2025, 4:07am UTC](https://community.voip.ms/t/voicemail-transcription-down-for-about-3-hours/3133/4 "2025-07-29T04:07:33Z")

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The outage lasted for a total of 16 hours, with no notice placed on [https://status.voip.ms](https://status.voip.ms)

As I said in my original post, I did create a ticket. You may have overlooked that brief sentence.