# Unable to Retrieve IP Address by Dialing \*\*\*1 **URL:** \ **Category:** General\ **Created:** [June 16, 2024, 8:22pm UTC](https://community.voip.ms/t/unable-to-retrieve-ip-address-by-dialing-1/475 "2024-06-16T20:22:24Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![MHY57](https://avatars.discourse-cdn.com/v4/letter/m/90ced4/32.png) [@MHY57](https://community.voip.ms/u/MHY57)\ **Post date:** [June 16, 2024, 8:22pm UTC](https://community.voip.ms/t/unable-to-retrieve-ip-address-by-dialing-1/475/1 "2024-06-16T20:22:24Z")
I recently installed an new Obi300 ATA to replace my old Obi100 ATA. I struggled with it mightily to get it working with voip.ms but with some outside help from a friend I managed to get it working. We played with a number of settings in the setup wizard. Later on I just tested to see if I could retrieve my IP address by dialing \*\*\*1 and nothing. When I dial \*\*9222222222 I do get the Obi echo test. Any idea what setting I need to look at to be able to retrieve the IP address. Thank you. ---
**Author:** ![William](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.voip.ms/william/32/29_2.png) [@William](https://community.voip.ms/u/William)\ **Post date:** [June 19, 2024, 3:07pm UTC](https://community.voip.ms/t/unable-to-retrieve-ip-address-by-dialing-1/475/2 "2024-06-19T15:07:45Z")
Hello MHY57, For this particular case, I highly recommend contacting our support team at support@voip.ms or through a live chat session. We will be able to provide further assistance and solutions to this situation. Thank you. ---
**Author:** ![RVgo4it](https://avatars.discourse-cdn.com/v4/letter/r/9dc877/32.png) [@RVgo4it](https://community.voip.ms/u/RVgo4it)\ **Post date:** [June 19, 2024, 4:51pm UTC](https://community.voip.ms/t/unable-to-retrieve-ip-address-by-dialing-1/475/3 "2024-06-19T16:51:14Z")
I purchased an obi300. However, it was locked to a voip provider. Many features were disabled and what few settings I could edit would revert after the next reboot. I’m an IT professional and very tech savvy. However, I still had great difficulty unlocking it. ---
**Author:** ![MHY57](https://avatars.discourse-cdn.com/v4/letter/m/90ced4/32.png) [@MHY57](https://community.voip.ms/u/MHY57)\ **Post date:** [June 19, 2024, 5:20pm UTC](https://community.voip.ms/t/unable-to-retrieve-ip-address-by-dialing-1/475/4 "2024-06-19T17:20:47Z")
Mine was locked as well when I got it from Amazon. I had to contact Polycom support, which is now part of HP, to have them unlock it