# Transcriptions and related features not triggering | Support radio-silent

**URL:** <https://community.voip.ms/t/transcriptions-and-related-features-not-triggering-support-radio-silent/3612>\
**Category:** Help & Support\
**Created:** [February 15, 2026, 8:25am UTC](https://community.voip.ms/t/transcriptions-and-related-features-not-triggering-support-radio-silent/3612 "2026-02-15T08:25:37Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![BitVentures](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.voip.ms/bitventures/32/419_2.png) [@BitVentures](https://community.voip.ms/u/BitVentures)\
**Post date:** [February 15, 2026, 8:25am UTC](https://community.voip.ms/t/transcriptions-and-related-features-not-triggering-support-radio-silent/3612/1 "2026-02-15T08:25:37Z")

</div>

_Ticket #5HNRJK has been open since 09/02/26 with no movement so I figured I’d post here. I was not expecting radio-silence from a company that has been around for a very long time. Especially since they pay sales folks to hit me up frequently._

I have the DID’s in my account setup to provide transcriptions of calls and voice-mails as well as most of the related AI features and none of them are triggering and I’m not receiving any of the emails it is supposed to be sending. I have attached a screen shot of the setup for those features for reference.

 ![ticketsbrave_screenshot_voip.ms](https://canada1.discourse-cdn.com/flex012/uploads/voipms/original/1X/474193fcdb22dcacc439ddd3011c86338ce8c115.png)