# Setting up the Voip softphone - voice message **URL:** \ **Category:** Help & Support\ **Created:** [August 27, 2025, 7:59pm UTC](https://community.voip.ms/t/setting-up-the-voip-softphone-voice-message/3316 "2025-08-27T19:59:30Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![MDCan](https://avatars.discourse-cdn.com/v4/letter/m/b77776/32.png) [@MDCan](https://community.voip.ms/u/MDCan)\ **Post date:** [August 27, 2025, 7:59pm UTC](https://community.voip.ms/t/setting-up-the-voip-softphone-voice-message/3316/1 "2025-08-27T19:59:31Z")
I am having trouble with the voicemail in that it is being directed to a generic voice message. I have setup the new message and tested that it is playable. I have created the VM account and attached it to the number. I have ring time set to 1 ring – which works but it plays the generic message. Any ideas? This is not my first Voip line, but this is the first one that I have setup on the softphone ---
**Author:** ![jl66](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@jl66](https://community.voip.ms/u/jl66)\ **Post date:** [August 28, 2025, 12:25pm UTC](https://community.voip.ms/t/setting-up-the-voip-softphone-voice-message/3316/2 "2025-08-28T12:25:18Z")
Have you called in to voicemail and recorded a personalized message? If so, check the voicemail settings and see if the “Unavailable Message Recording” is set to “Set by phone”. ![image](https://canada1.discourse-cdn.com/flex012/uploads/voipms/original/1X/1c8459befd41ffccb50f8b48f4eca820393e80c4.png) If you would rather use an uploaded recording you can upload it to Recordings in the main control panel then select it under the same option in voicemail settings. ---
**Author:** ![MDCan](https://avatars.discourse-cdn.com/v4/letter/m/b77776/32.png) [@MDCan](https://community.voip.ms/u/MDCan)\ **Post date:** [August 28, 2025, 12:55pm UTC](https://community.voip.ms/t/setting-up-the-voip-softphone-voice-message/3316/3 "2025-08-28T12:55:06Z")
Good grief. I had to open up the advanced settings. I like Voip.ms but the interface is pretty clunky. Thats what you get when the price is low. Thanks. Now I just need to get the SMS working on the softphone app and all will be good. ---
**Author:** ![tothrec2](https://avatars.discourse-cdn.com/v4/letter/t/7ba0ec/32.png) [@tothrec2](https://community.voip.ms/u/tothrec2)\ **Post date:** [September 3, 2025, 6:29pm UTC](https://community.voip.ms/t/setting-up-the-voip-softphone-voice-message/3316/4 "2025-09-03T18:29:33Z")
FWIW, I created a sub-account for the phone app since it is technically another phone on the account. Hope this helps. -Steven