# Missing messages from VoIP.ms Softphone

**URL:** <https://community.voip.ms/t/missing-messages-from-voip-ms-softphone/3850>\
**Category:** General\
**Created:** [October 26, 2026, 1:44am UTC](https://community.voip.ms/t/missing-messages-from-voip-ms-softphone/3850 "2026-10-26T01:44:23Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![RVgo4it](https://avatars.discourse-cdn.com/v4/letter/r/9dc877/32.png) [@RVgo4it](https://community.voip.ms/u/RVgo4it)\
**Post date:** [October 26, 2026, 1:44am UTC](https://community.voip.ms/t/missing-messages-from-voip-ms-softphone/3850/1 "2026-10-26T01:44:23Z")

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I discovered it’s important to remember that long text messages are also MMS, not just images. Since VoIP.ms Softphone cannot do MMS, it will not display the long text messages. See the side-by-side below:

 ![mms-missing2](https://canada1.discourse-cdn.com/flex012/uploads/voipms/original/1X/60154f3dffc48ecb5f735eb3c2f16171361d3130.png)