# Incoming call not disconnecting correctly
**URL:** https://community.voip.ms/t/incoming-call-not-disconnecting-correctly/1659
**Category:** Help & Support
**Created:** [October 15, 2024, 9:10pm UTC](https://community.voip.ms/t/incoming-call-not-disconnecting-correctly/1659 "2024-10-15T21:10:29Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@meannugly](https://community.voip.ms/u/meannugly)
#### Post date: [October 15, 2024, 9:10pm UTC](https://community.voip.ms/t/incoming-call-not-disconnecting-correctly/1659/1 "2024-10-15T21:10:29Z")
Hi, new voip.ms user…just finished setting up a new voip.ms account with a new DID and testing with various windows softphones. All seems to be working except for the call disconnect on incoming calls. When I call the new DID from a cell phone, the windows softphone pop-up shows the incoming call but when I don’t pickup but select “decline” or “disconnect”, instead of the call simply disconnecting on the caller side (cell phone), I hear three low pitched fast tones followed by a line busy signal and need to press call disconnect on the cell phone to hang up. I expect this to be a setting I’m missing on the voip.ms side as I’ve tested 2 or more windows softphones with the same result.
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### Author:  [@William](https://community.voip.ms/u/William)
#### Post date: [October 17, 2024, 10:39am UTC](https://community.voip.ms/t/incoming-call-not-disconnecting-correctly/1659/2 "2024-10-17T10:39:20Z")
Hello meannugly
I would strongly encourage you to reach out to our support team at support@voip.ms regarding this matter, as we can verify the details and provide you with an appropriate solution.
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### Author:  [@ebeb](https://community.voip.ms/u/ebeb)
#### Post date: [October 17, 2024, 9:36pm UTC](https://community.voip.ms/t/incoming-call-not-disconnecting-correctly/1659/3 "2024-10-17T21:36:40Z")
Which Windows softphones products have you been testing.
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### Author:  [@meannugly](https://community.voip.ms/u/meannugly)
#### Post date: [October 18, 2024, 1:54am UTC](https://community.voip.ms/t/incoming-call-not-disconnecting-correctly/1659/4 "2024-10-18T01:54:34Z")
phonerlite, zoiper5, microSIP. All of them return a busy signal when you press the cancel/decline/disconnect button for an incoming call.