# Improving IVR customizability

**URL:** <https://community.voip.ms/t/improving-ivr-customizability/3541>\
**Category:** Suggestions & Feedback\
**Created:** [January 9, 2026, 10:42pm UTC](https://community.voip.ms/t/improving-ivr-customizability/3541 "2026-01-09T22:42:29Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![starship2835](https://avatars.discourse-cdn.com/v4/letter/s/dc4da7/32.png) [@starship2835](https://community.voip.ms/u/starship2835)\
**Post date:** [January 9, 2026, 10:42pm UTC](https://community.voip.ms/t/improving-ivr-customizability/3541/1 "2026-01-09T22:42:29Z")

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Hi, I am trying to setup an IVR in a specific way. So far I got most of it to work as I want it with one small exception: I am trying to set digit `i` to loop a recording every time a wrong option is entered; then play a second recording (which repeats the valid options); and then, on 3 incorrect iterations, just play a “goodbye” recording and finally hangup. But it seems there is no way to do this other than not including the `i` option so that it just uses the default behavior. Right now, if i set `i` to play a “wrong option” custom message recording, it will just hangup after playing that recording instead of looping the menu x amount of times before hanging up. A feature like this would be nice so that we can use our own recordings to keep the voice-theme consistent and professional-sounding. Thank you very much for your time.