# Grandstream HT702 - No Registration Found **URL:** \ **Category:** Help & Support\ **Created:** [August 7, 2025, 12:03am UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175 "2025-08-07T00:03:30Z")\ **Posts on this page:** 5\ **Page:** 4
**Author:** ![jl66](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@jl66](https://community.voip.ms/u/jl66)\ **Post date:** [August 13, 2025, 10:34pm UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/63 "2025-08-13T22:34:08Z")
Check the dial plan … this is what I use. The should allow you to dial any number starting with a digit or star. ![image](https://canada1.discourse-cdn.com/flex012/uploads/voipms/original/1X/567e6f0603915a88877352bfdf4f693ad3938596.png) FYI: The voip.ms instructions show {[x\*]+} ---
**Author:** ![xtnct](https://avatars.discourse-cdn.com/v4/letter/x/46a35a/32.png) [@xtnct](https://community.voip.ms/u/xtnct)\ **Post date:** [August 19, 2025, 6:59pm UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/64 "2025-08-19T18:59:00Z")
I am at a loss. I have HT702. No phone for 3 weeks since transfer from VOIPo. .MS support is not responding to my tickets, basically ignoring me. I am extremely disappointed with lack of support! I wasted 4-6h of my life on this stupid setup already. My account keeps showing no Registration Found. Based on this thread, I have made these - not sure which ones were needed, but it started to work with the last change. | **I have Grandtream Software Version:** | Program – 1.0.10.3 | | --- | --- | Using the 6 digit number SIP user Changed password to have no special characters SIP transport is TCP NAT Traversal is Keep Alive changed local SIP port from 5060 to 6080 Then I finally made the last change: Changed SIP server names from DNS to **IP addresses**. Using these since I am in Philly: **New York 6, NY (newyork6.voip.ms) 208.100.60.12** **New York 7, NY (newyork7.voip.ms) 208.100.60.13** and it finally registered. I was able to receive a call finally. But when trying to make a call, I get a busy signal (but it is not as I have my cell phone next to me). So I can’t make an outgoing call. Any suggestions. The grandstream worked with VIOPo. I am not sure how to mess with my router to check the firewall options mentioned. ---
**Author:** ![William](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.voip.ms/william/32/29_2.png) [@William](https://community.voip.ms/u/William)\ **Post date:** [August 19, 2025, 8:37pm UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/65 "2025-08-19T20:37:30Z")
Hello xtnct Make sure the account has a valid callerid number assigned , this can be verified from the customer portal , then go to Main menu, Account settings, then General tab Over this section select a valid callerid number, this can be your current DID, if you don’t have a DID already you can validate an external number in the same page. This is one of the most common errors for outgoing calls on initial setup ---
**Author:** ![xtnct](https://avatars.discourse-cdn.com/v4/letter/x/46a35a/32.png) [@xtnct](https://community.voip.ms/u/xtnct)\ **Post date:** [August 19, 2025, 8:55pm UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/67 "2025-08-19T20:55:30Z")
Thank you. My Main Menu→Account Setting→General is set to “Use one of my DIDs” and in the selected drop down it shows my phone number. ---
**Author:** ![JoeBo](https://avatars.discourse-cdn.com/v4/letter/j/46a35a/32.png) [@JoeBo](https://community.voip.ms/u/JoeBo)\ **Post date:** [September 9, 2025, 7:37pm UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/68 "2025-09-09T19:37:15Z")
I had set up the sub account for an old phone to test and a separate one for the HT702. No registration. Went over config several times. I’d think registration should be simple. So, no help to you yet.. [Previous page](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175.md?page=3)