# Grandstream HT702 - No Registration Found **URL:** \ **Category:** Help & Support\ **Created:** [August 7, 2025, 12:03am UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175 "2025-08-07T00:03:30Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Berto](https://avatars.discourse-cdn.com/v4/letter/b/51bf81/32.png) [@Berto](https://community.voip.ms/u/Berto)\ **Post date:** [August 7, 2025, 8:18pm UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/21 "2025-08-07T20:18:32Z")
For those having the issue where you can make outbound calls but inbound calls don’t work and you’re using sub-accounts, I think I’ve got a fix. I received the reply below from customer support. - The server assigned to subaccounts must match the server of the number. To update the server for the number, please log in to the customer portal and follow these steps: 1. Go to the **DID Numbers** menu and click on **Manage DIDs**. 2. Under **Actions** , click the **Edit** (orange) button. 3. Select the desired server from the dropdown. 4. Click **Save Changes** at the bottom of the page. - Mine was not set to anything. Once I set it, inbound calls worked. ---
**Author:** ![tothrec2](https://avatars.discourse-cdn.com/v4/letter/t/7ba0ec/32.png) [@tothrec2](https://community.voip.ms/u/tothrec2)\ **Post date:** [August 7, 2025, 8:36pm UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/22 "2025-08-07T20:36:05Z")
**Creating and using a Sub-Account got my ATA device registered!!!** Thank you so much Berto! ---
**Author:** ![cdherman](https://avatars.discourse-cdn.com/v4/letter/c/e95f7d/32.png) [@cdherman](https://community.voip.ms/u/cdherman)\ **Post date:** [August 7, 2025, 8:55pm UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/23 "2025-08-07T20:55:29Z")
Hey people. System won’t let me post a new thread so I am posting here. My HT702 was password protected from viopo. I reset it as described in the wiki (and owners manual) AND ITS NOW BRCKED. It does light up, and I can find its IP address via my router. But the internal configuration page will not load. I get no dial tone and the \*\*\* commands do not work. It worked prior to the factory reset – just could not get in because of the password. I suspect that voipo boobytraped some of these devices to self destruct on reset rather than being used with a different system. Doubt they will admit to it. Now I’m in the market for a new device…… What a headache ---
**Author:** ![tothrec2](https://avatars.discourse-cdn.com/v4/letter/t/7ba0ec/32.png) [@tothrec2](https://community.voip.ms/u/tothrec2)\ **Post date:** [August 7, 2025, 9:04pm UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/24 "2025-08-07T21:04:51Z")
I accidentally bricked mine this morning. VOIPO didn’t boobytrap them. To get it back, I think I unplugged it from power as well as ethernet, then plugged it back in and re-did the factory reset. ---
**Author:** ![tothrec2](https://avatars.discourse-cdn.com/v4/letter/t/7ba0ec/32.png) [@tothrec2](https://community.voip.ms/u/tothrec2)\ **Post date:** [August 7, 2025, 10:07pm UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/25 "2025-08-07T22:07:32Z")
and now, somehow, the main DID is registered! Go figure. ---
**Author:** ![tothrec2](https://avatars.discourse-cdn.com/v4/letter/t/7ba0ec/32.png) [@tothrec2](https://community.voip.ms/u/tothrec2)\ **Post date:** [August 7, 2025, 10:22pm UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/26 "2025-08-07T22:22:20Z")
Try setting up a sub-account and point to that instead. ---
**Author:** ![Bock](https://avatars.discourse-cdn.com/v4/letter/b/7ea924/32.png) [@Bock](https://community.voip.ms/u/Bock)\ **Post date:** [August 7, 2025, 10:26pm UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/27 "2025-08-07T22:26:47Z")
Former VOIPo user here with HT702 1.0.10.3. It’s showing registered with main account OK, but I can neither place nor receive calls. I set everything up like they described in the email and Wiki page for the HT702. No idea what to try next. ---
**Author:** ![cdherman](https://avatars.discourse-cdn.com/v4/letter/c/e95f7d/32.png) [@cdherman](https://community.voip.ms/u/cdherman)\ **Post date:** [August 8, 2025, 12:22am UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/28 "2025-08-08T00:22:05Z")
I tried that twice. I cannot get it to load the settings page. Still refuses to respond to \*\*\*. Does anyone know – does a device that is functional, but not set up still give a dial tone? I don’t get a dial tone now. Just silence…… ---
**Author:** ![tothrec2](https://avatars.discourse-cdn.com/v4/letter/t/7ba0ec/32.png) [@tothrec2](https://community.voip.ms/u/tothrec2)\ **Post date:** [August 8, 2025, 2:21am UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/29 "2025-08-08T02:21:24Z")
Are you getting a dial tone? What does it mean that you can’t place or receive calls? ---
**Author:** ![Dael](https://avatars.discourse-cdn.com/v4/letter/d/df705f/32.png) [@Dael](https://community.voip.ms/u/Dael)\ **Post date:** [August 8, 2025, 2:43am UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/30 "2025-08-08T02:43:02Z")
Updated my firmware. Via download, in advanced settings. Unzip file upload on same router as Grandstream… Some of the of the recommended settings like changing dial plan seem not to work? I had success at some point but something I did wrecked it totally ---
**Author:** ![Dael](https://avatars.discourse-cdn.com/v4/letter/d/df705f/32.png) [@Dael](https://community.voip.ms/u/Dael)\ **Post date:** [August 8, 2025, 2:49am UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/32 "2025-08-08T02:49:19Z")
You reset it with little hole in back, push in paperclip till lights blink when plugged in? ---
**Author:** ![cdherman](https://avatars.discourse-cdn.com/v4/letter/c/e95f7d/32.png) [@cdherman](https://community.voip.ms/u/cdherman)\ **Post date:** [August 8, 2025, 3:07am UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/33 "2025-08-08T03:07:37Z")
Yup,7 seconds till all the lights flashed. And now its dead. ---
**Author:** ![jl66](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@jl66](https://community.voip.ms/u/jl66)\ **Post date:** [August 8, 2025, 4:02am UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/34 "2025-08-08T04:02:50Z")
A reminder … **if you are connecting more than one device** you need to create (free) sub\_accounts for each device (no sharing). Don’t connect a device to the main account. If you try to connect two devices to the same sub account you will have issues. If you want all of your devices to ring at the same time put them in a Ring Group (limit eight SIP devices). Then point your DID at the Ring Group. That is the most basic configuration for multiple devices. The ring group also allows up to four “forwarders” which can be NOMOROBO and/or cell phones or other numbers. After getting your devices to ring you can then add other features such as voicemail or get creative with the other features. I added a single voicemail account and then went back to Manage DIDs, clicked failover at the right and then went through the Busy, Unreachable and No Answer tabs to set failover to voicemail. If nobody answers the phone the call goes to the account level voicemail. After adding voicemails I went in to the sub accounts and linked each to the voicemail. Now I have studder dial tone and voicemail lights on each device when there is a new voicemail. I also added the cell phone app to a sub account. I plan on leaving that on “do not disturb” unless I want to answer the home phone when away from home. ---
**Author:** ![jl66](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@jl66](https://community.voip.ms/u/jl66)\ **Post date:** [August 8, 2025, 4:11am UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/35 "2025-08-08T04:11:03Z")
> [@Dael](#): > > Some of the of the recommended settings like changing dial plan seem not to work? I am using { x+ | \*x+ } …. x = a digit 0-9, star = star, + means any additional digits so basically x+ is any dial string starting with a digit, \*x+ is any dial string starting with a star followed by one or more digits. ---
**Author:** ![Bock](https://avatars.discourse-cdn.com/v4/letter/b/7ea924/32.png) [@Bock](https://community.voip.ms/u/Bock)\ **Post date:** [August 8, 2025, 10:45am UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/36 "2025-08-08T10:45:27Z")
Yes, I have dial tone. But keying in a number on the phone just results in silence. No “ringing” sound of the destination. Inbound calls show up in the log, but do not ring the attached phone. ---
**Author:** ![Berto](https://avatars.discourse-cdn.com/v4/letter/b/51bf81/32.png) [@Berto](https://community.voip.ms/u/Berto)\ **Post date:** [August 8, 2025, 10:58am UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/37 "2025-08-08T10:58:52Z")
Check to see what server you are configured to use. They must be the same everywhere, like in your DID config and also your devices. ---
**Author:** ![MikeKathy](https://avatars.discourse-cdn.com/v4/letter/m/a587f6/32.png) [@MikeKathy](https://community.voip.ms/u/MikeKathy)\ **Post date:** [August 8, 2025, 1:11pm UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/38 "2025-08-08T13:11:09Z")
I’m having a problem coming over from VOIPO with a Grandstream H802. I did a factory reset on the Grandstream, but I get an error message that the password is incorrect. I used a default PW of admin. Am seeking help from anyone else using this device. ---
**Author:** ![tothrec2](https://avatars.discourse-cdn.com/v4/letter/t/7ba0ec/32.png) [@tothrec2](https://community.voip.ms/u/tothrec2)\ **Post date:** [August 8, 2025, 1:46pm UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/39 "2025-08-08T13:46:48Z")
Sounds like you need to configure the DID now. ---
**Author:** ![tothrec2](https://avatars.discourse-cdn.com/v4/letter/t/7ba0ec/32.png) [@tothrec2](https://community.voip.ms/u/tothrec2)\ **Post date:** [August 8, 2025, 3:10pm UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/40 "2025-08-08T15:10:21Z")
Try unplugging the network cable and the power cable for about 30 seconds. Power it up and do the factory reset again. ---
**Author:** ![RobV](https://avatars.discourse-cdn.com/v4/letter/r/e19b73/32.png) [@RobV](https://community.voip.ms/u/RobV)\ **Post date:** [August 8, 2025, 6:56pm UTC](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175/41 "2025-08-08T18:56:08Z")
I have the same issue with my HT802. I’ve been trying for days and can’t get it to work. [Previous page](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175.md?page=1) [Next page](https://community.voip.ms/t/grandstream-ht702-no-registration-found/3175.md?page=3)