# Caller not getting ring tone
**URL:** https://community.voip.ms/t/caller-not-getting-ring-tone/3815
**Category:** General
**Created:** [September 26, 2026, 7:21pm UTC](https://community.voip.ms/t/caller-not-getting-ring-tone/3815 "2026-09-26T19:21:55Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@Kingsboy48](https://community.voip.ms/u/Kingsboy48)
#### Post date: [September 26, 2026, 7:21pm UTC](https://community.voip.ms/t/caller-not-getting-ring-tone/3815/1 "2026-09-26T19:21:55Z")
Hi, the last several weeks callers to my DID are not getting a ring tone although the phone rings at my end. From silence (despite 6 rings at my end) the call goes to voicemail which surprises the caller! Due to the silence the caller initially gets they think the call has failed and they hang up before voicemail kicks in.
A call log shows that the system sends out a ring tone but virtually immediately voip.ms ancels it. I am using a Grandstream HT802. Below is the text of a call log that a Grandstream techie analysed and commented **(BOLD**) where the ring signal is sent and also cancelled. Any advice welcome. Tech support from Grandstream and Voip.ms have been on this for a while with no success.
[HT802 — 2026-09-22 16:46:36.657 SENDING TO 208.ZZZ.ZZ.ZZ:5060 SIP/2.0 180 Ringing \<------------------------------------------------------------------------------ **THIS IS THE HT SENDING** 180 RINGING Via: SIP/2.0/TCP 208.999.99.99:5060;branch=z9hG4bK5e590787;rport=5060 From: “15879999999”](https://Caller%20has%20no%20ring%20tone)sip:5879999999@208.100.60.19;tag=as0e543a2c To: sip:144605\_999@192.168.9.99:42896;transport=tcp;tag=1876621079 Call-ID: 7f9dc89404814a276f9b597979adbaad@208.100.60.19:5060 CSeq: 102 INVITE Contact: sip:144605\_999@192.168.9.99:42896;transport=tcp User-Agent: Grandstream HT802 1.0.65.3 Supported: replaces, path, timer, eventlist Allow-Events: talk, hold Allow: INVITE, ACK, OPTIONS, CANCEL, BYE, SUBSCRIBE, NOTIFY, INFO, REFER, UPDATE Content-Length: 0 HT802 — 2026-09-22 16:47:05.073 RECEIVING FROM 208.100.60.19:5060 CANCEL sip:144605\_999@192.168.9.99:42896;transport=tcp SIP/2.0 \<-------------------------------------------------- **THE PROVIDER IS SENDING A CANCEL REQUEST** Via: SIP/2.0/TCP 208.100.60.19:5060;branch=z9hG4bK5e590787;rport Max-Forwards: 70 From: “15879999999” sip:5879999999@208.100.60.19;tag=as0e543a2c To: sip:144605\_999@192.168.9.99:42896;transport=tcp Call-ID: 7f9dc89404814a276f9b597979adbaad@208.100.60.19:5060 CSeq: 102 CANCEL User-Agent: voip.ms Content-Length: 0
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### Author:  [@Zeta](https://community.voip.ms/u/Zeta)
#### Post date: [September 27, 2026, 1:28am UTC](https://community.voip.ms/t/caller-not-getting-ring-tone/3815/2 "2026-09-27T01:28:47Z")
I suggest that you do a factory reset, then reconfigure the ATA from scratch, using only the settings in one of these wiki entries (HT802V2 or HT802):
[https://wiki.voip.ms/article/Grandstream\_HT802v2](https://wiki.voip.ms/article/Grandstream_HT802v2)
[https://wiki.voip.ms/article/Grandstream\_HandyTone\_802\_-\_HT802](https://wiki.voip.ms/article/Grandstream_HandyTone_802_-_HT802)