# Call Queue Dynamic Agent Timeout? **URL:** \ **Category:** General\ **Created:** [September 12, 2025, 12:35am UTC](https://community.voip.ms/t/call-queue-dynamic-agent-timeout/3353 "2025-09-12T00:35:06Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![SA-PCPS](https://avatars.discourse-cdn.com/v4/letter/s/73ab20/32.png) [@SA-PCPS](https://community.voip.ms/u/SA-PCPS)\ **Post date:** [September 12, 2025, 12:35am UTC](https://community.voip.ms/t/call-queue-dynamic-agent-timeout/3353/1 "2025-09-12T00:35:06Z")
We keep having an issue where all of our dynamic agents (ie: having to login to the queues by dialing \*\*11, and out \*\*12) where everyone in the company will be logged out unexpectedly. Is there a specific number of hours/days before the VoIP.ms system logs dynamic agents out? Is there any way to disable this? ---
**Author:** ![SA-PCPS](https://avatars.discourse-cdn.com/v4/letter/s/73ab20/32.png) [@SA-PCPS](https://community.voip.ms/u/SA-PCPS)\ **Post date:** [September 23, 2025, 2:17am UTC](https://community.voip.ms/t/call-queue-dynamic-agent-timeout/3353/2 "2025-09-23T02:17:39Z")
Bumping this post again for visibility. I’ve had a ticket open on this that has gone completed ignored by Voip.MS on this as well. ---
**Author:** ![SA-PCPS](https://avatars.discourse-cdn.com/v4/letter/s/73ab20/32.png) [@SA-PCPS](https://community.voip.ms/u/SA-PCPS)\ **Post date:** [October 4, 2025, 7:13pm UTC](https://community.voip.ms/t/call-queue-dynamic-agent-timeout/3353/3 "2025-10-04T19:13:33Z")
Support provided no assistance whatsoever after taking nearly 2 weeks to acknowledge the ticket. ---
**Author:** ![jl66](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@jl66](https://community.voip.ms/u/jl66)\ **Post date:** [October 4, 2025, 10:15pm UTC](https://community.voip.ms/t/call-queue-dynamic-agent-timeout/3353/4 "2025-10-04T22:15:42Z")
Not a feature that I use, but I set up a test queue and didn’t see any obvious settings that would “auto log out” members. (Other phone systems I have set up have that feature.) @William often monitors the forum … hopefully he can escalate the ticket. ---
**Author:** ![aleclerc](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.voip.ms/aleclerc/32/65_2.png) [@aleclerc](https://community.voip.ms/u/aleclerc)\ **Post date:** [October 4, 2025, 11:03pm UTC](https://community.voip.ms/t/call-queue-dynamic-agent-timeout/3353/5 "2025-10-04T23:03:04Z")
Hello @SA-PCPS, - What kind of connection are you using to the voip.ms servers? (Network setting, TLS or traditionnal UDP, etc.)? - Is there anything on your network settings (switch) that would cause a disconnect of all active network connections at regular intervals? Just asking to probe if maybe something external to voip.ms servers might cause this mass-disconnect event. Maybe this is something on their side, maybe not. At least, this reflexion can help bring more information to the problem. And just maybe, query a good AI for internet search on the issue. You might find additionnal ideas to look at. Kind regards! ---
**Author:** ![William](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.voip.ms/william/32/29_2.png) [@William](https://community.voip.ms/u/William)\ **Post date:** [October 6, 2025, 11:08am UTC](https://community.voip.ms/t/call-queue-dynamic-agent-timeout/3353/6 "2025-10-06T11:08:19Z")
Hello SA-PCPS, Please provide me with the ticket number on PM, I should be able to verify further on it, thanks ---
**Author:** ![SA-PCPS](https://avatars.discourse-cdn.com/v4/letter/s/73ab20/32.png) [@SA-PCPS](https://community.voip.ms/u/SA-PCPS)\ **Post date:** [October 14, 2025, 12:54pm UTC](https://community.voip.ms/t/call-queue-dynamic-agent-timeout/3353/7 "2025-10-14T12:54:32Z")
We use TLS. I have tried both dynamic and permanent members.. basically when an extension is set to dynamic and does the \*11 login, it will randomly log the agent out of the queue after a day or so… Whereas the same extension, made as a permanent member, will always ring. Voip.ms was totally unhelpful and basically told me that I had to move our entire company to a different pop server for testing. which is completely and totally unfeasible. ---
**Author:** ![aleclerc](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.voip.ms/aleclerc/32/65_2.png) [@aleclerc](https://community.voip.ms/u/aleclerc)\ **Post date:** [October 14, 2025, 3:39pm UTC](https://community.voip.ms/t/call-queue-dynamic-agent-timeout/3353/8 "2025-10-14T15:39:37Z")
Out of curiosity, why is it impossible unfeasible for you to change the pop server for testing? Too many clients to reconfigure the connection to? Otherwise this is a “trivial” procedure, and voicemail will follow. Kind regards.