# Big improvement in VOIP.MS's emailing of voicemails
**URL:** https://community.voip.ms/t/big-improvement-in-voip-mss-emailing-of-voicemails/3766
**Category:** General
**Created:** [July 29, 2026, 4:45pm UTC](https://community.voip.ms/t/big-improvement-in-voip-mss-emailing-of-voicemails/3766 "2026-07-29T16:45:13Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@Zeta](https://community.voip.ms/u/Zeta)
#### Post date: [July 29, 2026, 4:45pm UTC](https://community.voip.ms/t/big-improvement-in-voip-mss-emailing-of-voicemails/3766/1 "2026-07-29T16:45:13Z")
From July 25 to July 27, 2026, VOIP.MS’s voicemail transcription feature had an outage. Such outages occur about twice a year at VOIP.MS.
Sometime in the past few weeks, VOIP.MS has changed their system to make these outages much less bothersome. The details:
• In the past, during a voicemail transcription outage, any voicemail box with transcription turned on wouldn’t email its voicemail messages during the outage. **So the owner wouldn’t know that a new voicemail message had arrived.** This is very bad for anyone, especially a business user. VOIP.MS’s system would withhold the voicemails until the transcription engine was back in action, then, all at once, email the transcriptions for the accumulated voicemails.
• Much better: during this week’s transcription outage, VOIP.MS’s system promptly emailed each voicemail received. The transcription wasn’t included; instead, the email contained this line: **There was a failure while processing your transcription request.** But the voicemail audio file was attached, so the recipient could listen to it.
Not having the transcription was a very minor problem, whereas not receiving the voicemail at all was a major problem. My thanks to VOIP.MS for making this improvement.
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### Author:  [@aleclerc](https://community.voip.ms/u/aleclerc)
#### Post date: [July 29, 2026, 6:46pm UTC](https://community.voip.ms/t/big-improvement-in-voip-mss-emailing-of-voicemails/3766/2 "2026-07-29T18:46:04Z")
Yes, this is good and also a much better workflow. Thank you for sharing this info. 👍
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### Author:  [@MariselaD](https://community.voip.ms/u/MariselaD)
#### Post date: [July 30, 2026, 4:22pm UTC](https://community.voip.ms/t/big-improvement-in-voip-mss-emailing-of-voicemails/3766/3 "2026-07-30T16:22:16Z")
Thank you for sharing this feedback! We’re glad to hear this made a meaningful difference. We’ve shared your comments with our team.