# Help & Support **URL:** https://community.voip.ms/c/help-support/7.md [Latest](https://community.voip.ms/latest.md) · [Categories](https://community.voip.ms/categories.md) · [Tags](https://community.voip.ms/tags.md) --- ## [About the Help & Support category](https://community.voip.ms/t/about-the-help-support-category/17)
**Author:** [@VoIP.ms](https://community.voip.ms/u/VoIP.ms)\ **Replies:** 17\ **Last updated:** [September 15, 2026, 10:37pm UTC](https://community.voip.ms/t/about-the-help-support-category/17 "2026-09-15T22:37:24Z")
This space provides community assistance with any aspect of our products or services. Here, you can: Seek help from our community members. Ask questions about troubleshooting, setup, or any issues you encounter. Share … --- ## [Voipms website login portal issues](https://community.voip.ms/t/voipms-website-login-portal-issues/3824)
**Author:** [@KaraDanvers](https://community.voip.ms/u/KaraDanvers)\ **Replies:** 0\ **Last updated:** [October 6, 2026, 5:14pm UTC](https://community.voip.ms/t/voipms-website-login-portal-issues/3824 "2026-10-06T17:14:41Z")
past 24 hours the voipms login being having issues with cloudflare connection time outs and login button just does a circle of death. what gives? once i do login click on any link / page takes forever to load. --- ## [VoIP.ms API to get registration status](https://community.voip.ms/t/voip-ms-api-to-get-registration-status/3810)
**Author:** [@JupiterOne](https://community.voip.ms/u/JupiterOne)\ **Replies:** 12\ **Last updated:** [October 2, 2026, 3:48pm UTC](https://community.voip.ms/t/voip-ms-api-to-get-registration-status/3810 "2026-10-02T15:48:59Z")
I’ve had an account for a couple of years but just had a recent outage (issue on my side) where my device was no longer registered. So I’d like to set up monitoring for my registration status. I saw on the Main Menu of t… --- ## [Help getting my number A2P 10DLC registered](https://community.voip.ms/t/help-getting-my-number-a2p-10dlc-registered/3767)
**Author:** [@timothyflee](https://community.voip.ms/u/timothyflee)\ **Replies:** 7\ **Last updated:** [September 27, 2026, 4:38pm UTC](https://community.voip.ms/t/help-getting-my-number-a2p-10dlc-registered/3767 "2026-09-27T16:38:14Z")
Anyone know who at voip.ms or how I can get my number A2P 10DLC registered? I’ve submitted two tickets, over a month ago and was told this was escalated to the SMS group. Still no updates or response. I’m stuck and am co… --- ## [Calls to Cell Phone go to Voicemail](https://community.voip.ms/t/calls-to-cell-phone-go-to-voicemail/3126)
**Author:** [@philsobi](https://community.voip.ms/u/philsobi)\ **Replies:** 7\ **Last updated:** [September 27, 2026, 2:24am UTC](https://community.voip.ms/t/calls-to-cell-phone-go-to-voicemail/3126 "2026-09-27T02:24:51Z")
Internet Adapter: OBI200 Cell Phone: Google Pixel 6A Carrier: Verizon When I call my cell ph. using VOIP.ms through my OBI200 adapter, the call does not ring my cell ph. and goes directly to Voicemail: “Your call … --- ## [What are the current best and most reliable dual lines ATA devices?](https://community.voip.ms/t/what-are-the-current-best-and-most-reliable-dual-lines-ata-devices/3484)
**Author:** [@voip4ever](https://community.voip.ms/u/voip4ever)\ **Replies:** 35\ **Last updated:** [September 7, 2026, 3:43pm UTC](https://community.voip.ms/t/what-are-the-current-best-and-most-reliable-dual-lines-ata-devices/3484 "2026-09-07T15:43:47Z")
I just got a GrandStream HT802 V2. So far so good. But I read scary reviews about this device. Such as great until it’s not. Recent devices seams to be failing at an alarming rate. So I’m already seeking for a SMB or ev… --- ## [Obi202 stops registering](https://community.voip.ms/t/obi202-stops-registering/3790)
**Author:** [@DaveL](https://community.voip.ms/u/DaveL)\ **Replies:** 2\ **Last updated:** [August 27, 2026, 4:45pm UTC](https://community.voip.ms/t/obi202-stops-registering/3790 "2026-08-27T16:45:10Z")
I have an issue that started recently with one of my lines on an Obi202 ATA. One line on the Obi202 is failing to register with no response from the server as the error. This was working and I made no changes to the conf… --- ## [Incoming Calls on Voip.ms Android Softphone not working](https://community.voip.ms/t/incoming-calls-on-voip-ms-android-softphone-not-working/3783)
**Author:** [@Sipcaller](https://community.voip.ms/u/Sipcaller)\ **Replies:** 5\ **Last updated:** [August 23, 2026, 10:21am UTC](https://community.voip.ms/t/incoming-calls-on-voip-ms-android-softphone-not-working/3783 "2026-08-23T10:21:22Z")
I setup a Sub account and used DID for to that sub account. I can make outgoing calls from the app, but cannot receive any incoming calls, when someone tried to call my DID number. My sub account traffic is encrypted, … --- ## [Call Hunting and Voicemail](https://community.voip.ms/t/call-hunting-and-voicemail/2858)
**Author:** [@lemko](https://community.voip.ms/u/lemko)\ **Replies:** 11\ **Last updated:** [July 17, 2026, 7:00pm UTC](https://community.voip.ms/t/call-hunting-and-voicemail/2858 "2026-07-17T19:00:45Z")
We are having problems setting up VM with call hunting. Our situation is that we have an IVR. From that IVR menu, there are extensions that go to a specific user. Each user has a sip phone as well as a softphone on th… --- ## [Ring Groups with VoIP.MS](https://community.voip.ms/t/ring-groups-with-voip-ms/3744)
**Author:** [@jucecomputers](https://community.voip.ms/u/jucecomputers)\ **Replies:** 6\ **Last updated:** [July 17, 2026, 4:00pm UTC](https://community.voip.ms/t/ring-groups-with-voip-ms/3744 "2026-07-17T16:00:24Z")
I know there isn’t direct support at present for Ring Groups, but does anyone know if using a PBX device will allow this functionality? My client is with another provider (we sold it back in the day) has an IVR where th… --- ## [ATA registers on voice server but not fax server](https://community.voip.ms/t/ata-registers-on-voice-server-but-not-fax-server/3743)
**Author:** [@kirkz](https://community.voip.ms/u/kirkz)\ **Replies:** 5\ **Last updated:** [July 17, 2026, 2:55pm UTC](https://community.voip.ms/t/ata-registers-on-voice-server-but-not-fax-server/3743 "2026-07-17T14:55:52Z")
Setting up a Grandstream HT802 for fax service. Without changing any other settings, if I set toronto6 as the SIP server, it registers, but if I set fax2, it doesn’t. I can watch the Syslog from the Grandstream, it seem… --- ## [Ring Group to IVR](https://community.voip.ms/t/ring-group-to-ivr/3700)
**Author:** [@kernelklink](https://community.voip.ms/u/kernelklink)\ **Replies:** 5\ **Last updated:** [July 17, 2026, 7:49am UTC](https://community.voip.ms/t/ring-group-to-ivr/3700 "2026-07-17T07:49:11Z")
Hey Folks, I’m a residential user and pretty new to voip.ms. Here’s my situation: my 11 year old has started an odd job business with some other neighborhood kids and is giving out our home phone number (perfectly reas… --- ## [Inconsistent receipt of SMS with Voip.ms app](https://community.voip.ms/t/inconsistent-receipt-of-sms-with-voip-ms-app/3731)
**Author:** [@maybe](https://community.voip.ms/u/maybe)\ **Replies:** 3\ **Last updated:** [July 16, 2026, 1:42am UTC](https://community.voip.ms/t/inconsistent-receipt-of-sms-with-voip-ms-app/3731 "2026-07-16T01:42:28Z")
Calling via the Voip.ms app on Android works fine. But I do not consistently receive messages unless I deliberately keep phone on and app running. I end up having to search through my email (which I use as a backup deli… --- ## [What can I proactively do about those "potentially unauthorized calls"?](https://community.voip.ms/t/what-can-i-proactively-do-about-those-potentially-unauthorized-calls/2746)
**Author:** [@amateur](https://community.voip.ms/u/amateur)\ **Replies:** 6\ **Last updated:** [July 3, 2026, 1:51am UTC](https://community.voip.ms/t/what-can-i-proactively-do-about-those-potentially-unauthorized-calls/2746 "2026-07-03T01:51:07Z")
It has happened twice to me already that I wanted to make a phone call and found the number I wanted to use not working. In one case I contacted “support”, and in one case I made the call using a different number (someti… --- ## [Can't get a Poly Edge B10 to Register](https://community.voip.ms/t/cant-get-a-poly-edge-b10-to-register/3710)
**Author:** [@Starburst-David](https://community.voip.ms/u/Starburst-David)\ **Replies:** 2\ **Last updated:** [June 25, 2026, 6:36pm UTC](https://community.voip.ms/t/cant-get-a-poly-edge-b10-to-register/3710 "2026-06-25T18:36:14Z")
Have a Poly B10 I can’t get to register. Followed VoIP.ms’s guide at: https://wiki.voip.ms/article/Poly\_Edge\_B10 Phone shows under SP1 Service Status: “Register Failed: No Response From Server (server=208.100.60.17:506… --- ## [Grandstream HT-812 V2 - Can't receive incoming calls](https://community.voip.ms/t/grandstream-ht-812-v2-cant-receive-incoming-calls/3532)
**Author:** [@Shplad](https://community.voip.ms/u/Shplad)\ **Replies:** 24\ **Last updated:** [June 3, 2026, 5:12pm UTC](https://community.voip.ms/t/grandstream-ht-812-v2-cant-receive-incoming-calls/3532 "2026-06-03T17:12:53Z")
I’m trying to set up a Grandstream HT-812 V2. Software Version Program 1.0.5.9 Boot 1.0.5.2 Core 1.0.5.2 Base 1.0.5.7 CPE 1.0.4.145 There’s no wiki entry for the 812 V2, so I followed the config instruc… --- ## [Cannot connect to VA Atlanta Phone Network](https://community.voip.ms/t/cannot-connect-to-va-atlanta-phone-network/3679)
**Author:** [@gmichie](https://community.voip.ms/u/gmichie)\ **Replies:** 6\ **Last updated:** [May 19, 2026, 2:17pm UTC](https://community.voip.ms/t/cannot-connect-to-va-atlanta-phone-network/3679 "2026-05-19T14:17:35Z")
Hello, I am attempting to connect to any one one the many phone numbers used by the Atlanta VA medical system. When I attempt a call them, it rings, and then I get silence. I mainly try their main IVR hospital number … --- ## [Voip.ms outbound calls not working](https://community.voip.ms/t/voip-ms-outbound-calls-not-working/3355)
**Author:** [@Jim\_Raynor](https://community.voip.ms/u/Jim_Raynor)\ **Replies:** 13\ **Last updated:** [May 16, 2026, 11:49am UTC](https://community.voip.ms/t/voip-ms-outbound-calls-not-working/3355 "2026-05-16T11:49:59Z")
My client has Voip.ms and incoming calls work but outbound calls dont work and they say it just beeps like a busy signal. Voip.ms customer support sucks alot, theres no phone number.. and their a phone company.. Irony. T… --- ## [VoIP One‑Way Audio Issues on ISP Using CGNAT](https://community.voip.ms/t/voip-one-way-audio-issues-on-isp-using-cgnat/3525)
**Author:** [@redbaron](https://community.voip.ms/u/redbaron)\ **Replies:** 20\ **Last updated:** [May 6, 2026, 1:59pm UTC](https://community.voip.ms/t/voip-one-way-audio-issues-on-isp-using-cgnat/3525 "2026-05-06T13:59:22Z")
Has anyone here dealt with VoIP issues when the ISP uses CGNAT? I’m running an ATA on a provider that uses CGNAT and I’m trying to figure out if others have seen similar behavior. For anyone not familiar with CGNAT: ins… --- ## [Grandstream WP826 registration failed for a few sec](https://community.voip.ms/t/grandstream-wp826-registration-failed-for-a-few-sec/2781)
**Author:** [@nexveep](https://community.voip.ms/u/nexveep)\ **Replies:** 3\ **Last updated:** [May 1, 2026, 12:54am UTC](https://community.voip.ms/t/grandstream-wp826-registration-failed-for-a-few-sec/2781 "2026-05-01T00:54:04Z")
Hi, I got a new Grandstream WP826, and I notice that it frequently fails to re-register for approximately 2 to 5 seconds, then successfully re-registers. Unfortunately this wakes up the phone, it makes a ping sound and t… --- ## [Other person cannot hear me unless I place call on hold and resume](https://community.voip.ms/t/other-person-cannot-hear-me-unless-i-place-call-on-hold-and-resume/3674)
**Author:** [@edisondotme](https://community.voip.ms/u/edisondotme)\ **Replies:** 1\ **Last updated:** [April 30, 2026, 6:45pm UTC](https://community.voip.ms/t/other-person-cannot-hear-me-unless-i-place-call-on-hold-and-resume/3674 "2026-04-30T18:45:21Z")
I am encountering an issue and I’m not sure how to troubleshoot because I’m not sure where the exact issue is stemming from. Sometimes while on a call, my audio will go on mute and the other person cannot hear me but I … --- ## [Incoming calls and SMS](https://community.voip.ms/t/incoming-calls-and-sms/2907)
**Author:** [@Bvlenci](https://community.voip.ms/u/Bvlenci)\ **Replies:** 35\ **Last updated:** [April 24, 2026, 5:12pm UTC](https://community.voip.ms/t/incoming-calls-and-sms/2907 "2026-04-24T17:12:19Z")
Hello, I am a Skype refugee. I just ported my US Skype number to VoIP.ms and installed Zoiper on my Android phone. Zoiper works very well for outgoing calls, in fact, better than Skype, so far. The setup was complicated… --- ## [Voip.ms softphone](https://community.voip.ms/t/voip-ms-softphone/3619)
**Author:** [@jidlar](https://community.voip.ms/u/jidlar)\ **Replies:** 4\ **Last updated:** [March 20, 2026, 7:19pm UTC](https://community.voip.ms/t/voip-ms-softphone/3619 "2026-03-20T19:19:03Z")
I recently installed voip.ms softphone app on my android cellphone. The problem I’m having is, occasionally, when I get an incoming call, sometimes my home phone rings, other times my cellphone rings. I would like to be… --- ## [Rogers 5G Home Internet and Grandstream ATA](https://community.voip.ms/t/rogers-5g-home-internet-and-grandstream-ata/3579)
**Author:** [@voip\_user1](https://community.voip.ms/u/voip_user1)\ **Replies:** 10\ **Last updated:** [March 15, 2026, 12:27am UTC](https://community.voip.ms/t/rogers-5g-home-internet-and-grandstream-ata/3579 "2026-03-15T00:27:28Z")
Hi: This post is to share what I have found trying to use the Grandstream HT801v2 over the Rogers 5G Home Internet service. The basic ATA configuration was entered as suggested on the wiki for the HT802v2, initially us… --- ## [Are You Getting Spam Calls from Non-Existent Numbers?](https://community.voip.ms/t/are-you-getting-spam-calls-from-non-existent-numbers/3411)
**Author:** [@redbaron](https://community.voip.ms/u/redbaron)\ **Replies:** 4\ **Last updated:** [March 10, 2026, 7:32am UTC](https://community.voip.ms/t/are-you-getting-spam-calls-from-non-existent-numbers/3411 "2026-03-10T07:32:25Z")
Lately, I’ve been receiving a wave of junk calls from numbers that—when I call them back—are not in service. It’s frustrating and puzzling, especially considering the implementation of STIR/SHAKEN protocols that are supp… --- ## [Help. Sending SMS with Acrobits Groundwire, iOS](https://community.voip.ms/t/help-sending-sms-with-acrobits-groundwire-ios/483)
**Author:** [@Tonyv](https://community.voip.ms/u/Tonyv)\ **Replies:** 29\ **Last updated:** [March 8, 2026, 4:30pm UTC](https://community.voip.ms/t/help-sending-sms-with-acrobits-groundwire-ios/483 "2026-03-08T16:30:23Z")
Hi, Setting up Acrobits Groundwire mainly for SMS on iphone. Found 2 tips while searching and can receive incoming SMS: First, in Ground wire settings, from the keypad dialler screen \> Settings (top right corner, gear i… --- ## [SMS: what does "Dialing Mode for SMS" setting do?](https://community.voip.ms/t/sms-what-does-dialing-mode-for-sms-setting-do/3630)
**Author:** [@kyphos](https://community.voip.ms/u/kyphos)\ **Replies:** 4\ **Last updated:** [March 8, 2026, 4:13pm UTC](https://community.voip.ms/t/sms-what-does-dialing-mode-for-sms-setting-do/3630 "2026-03-08T16:13:51Z")
In the “Message Service (SMS/MMS)” section on the Manage DIDs page, there is a setting named Dialing Mode for SMS (API). What’s it for? There are two possible options: NANPA and E164. Does it have anything to do with us… --- ## [Can't seem to register?](https://community.voip.ms/t/cant-seem-to-register/3616)
**Author:** [@Gregory](https://community.voip.ms/u/Gregory)\ **Replies:** 6\ **Last updated:** [February 23, 2026, 9:30pm UTC](https://community.voip.ms/t/cant-seem-to-register/3616 "2026-02-23T21:30:09Z")
Hello all – I have just recently joined and am having some difficulties getting the service set up. The platform seems very robust and flexible but also no terribly intuitive. I have managed to: Port over my DID tr… --- ## [Anyone using BLF to pickup calls (using voip.ms as the pbx)](https://community.voip.ms/t/anyone-using-blf-to-pickup-calls-using-voip-ms-as-the-pbx/608)
**Author:** [@spom](https://community.voip.ms/u/spom)\ **Replies:** 4\ **Last updated:** [February 21, 2026, 7:39pm UTC](https://community.voip.ms/t/anyone-using-blf-to-pickup-calls-using-voip-ms-as-the-pbx/608 "2026-02-21T19:39:51Z")
We have BLF enabled, and it’s working fine to show appearances. We have the main number being shunted to a sub-account, and that sub account has a BLF on the phones We can see the incoming call ringing, but when we try t… --- ## [Why would a Grandstream ATA show “Registered” locally, but appear as “Not Registered” in the VoIP.ms control panel?](https://community.voip.ms/t/why-would-a-grandstream-ata-show-registered-locally-but-appear-as-not-registered-in-the-voip-ms-control-panel/3615)
**Author:** [@redbaron](https://community.voip.ms/u/redbaron)\ **Replies:** 2\ **Last updated:** [February 20, 2026, 1:29pm UTC](https://community.voip.ms/t/why-would-a-grandstream-ata-show-registered-locally-but-appear-as-not-registered-in-the-voip-ms-control-panel/3615 "2026-02-20T13:29:21Z")
I’m troubleshooting an issue where my Grandstream ATA reports as registered on my end, but the VoIP.ms portal shows the subaccount as not registered. I started out using the HT502 settings from the wiki. I’m trying to u… [Next page](https://community.voip.ms/c/help-support/7.md?page=1)